Características
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Ubicados en Estados Unidos
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Se usa directamente en el panel de control de Shopify
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Funciona con los temas más recientes
Acerca de esta aplicación
Fecha de lanzamiento
14 de agosto de 2019
Idiomas
Inglés, Francés, Alemán, Italiano, Japonés, Portugués (Brasil), Español, Chino (simplificado), Chino (tradicional), Checo, Danés, Holandés, Finés, Coreano, noruego, Portugués (Portugal), Sueco, Tailandés, Turco, Vietnamita, y Polaco
Categorías
Chat , Promociones - OtrosConecta con compradores en el chat para conseguir nuevos clientes y ventas.
Shopify Inbox es una herramienta de mensajería gratuita que convierte chats en pagos. El 70% de las conversaciones son con clientes que hacen una compra. Verás la información del cliente en vivo mientras chateas. Mira qué productos ha visto, qué tiene en el carrito y sus pedidos anteriores. Aumenta el valor del pedido y cierra ventas compartiendo recomendaciones de productos y descuentos. Crea respuestas instantáneas y automatizados en unos clics para ayudar rápidamente.
- Activa el chat y sigue los resultados con un flujo de trabajo en el panel.
- Gestiona el chat de la tienda online y la app Shop.
- Obtén información con el perfil y el carrito del cliente en Shopify Inbox.
- Envía recomendaciones de producto, fotos y descuentos sin salir del chat.
- Automatiza saludos, la captura de contactos y las FAQ para ahorrar tiempo.
4.462 reseñas
Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us
When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!
It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.
It's a good app, works well and it is easy to customize. I specially like that you can set a schedule for when you are available so I'm not getting messages at all hours of the night.
it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)
Acerca de esta aplicación
Fecha de lanzamiento
14 de agosto de 2019
Idiomas
Inglés, Francés, Alemán, Italiano, Japonés, Portugués (Brasil), Español, Chino (simplificado), Chino (tradicional), Checo, Danés, Holandés, Finés, Coreano, noruego, Portugués (Portugal), Sueco, Tailandés, Turco, Vietnamita, y Polaco
Categorías
Chat , Promociones - OtrosCreada por Shopify
Acerca de Shopify
Calificación promedio: 4,3
15 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
151 O’Connor St, Ottawa, ON, ON, CA
Soporte técnico
Este desarrollador no ofrece soporte técnico directo en Español.