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Conecta con compradores en el chat para conseguir nuevos clientes y ventas.
Shopify Inbox es una herramienta de mensajería gratuita que convierte chats en pagos. El 70% de las conversaciones son con clientes que hacen una compra. Verás la información del cliente en vivo mientras chateas. Mira qué productos ha visto, qué tiene en el carrito y sus pedidos anteriores. Aumenta el valor del pedido y cierra ventas compartiendo recomendaciones de productos y descuentos. Crea respuestas instantáneas y automatizados en unos clics para ayudar rápidamente.
- Activa el chat y sigue los resultados con un flujo de trabajo en el panel.
- Gestiona el chat de la tienda online y la app Shop.
- Obtén información con el perfil y el carrito del cliente en Shopify Inbox.
- Envía recomendaciones de producto, fotos y descuentos sin salir del chat.
- Automatiza saludos, la captura de contactos y las FAQ para ahorrar tiempo.
- Características
- Populares entre los negocios de Estados Unidos
- Se usa directamente en el panel de control de Shopify
- Funciona con los temas más recientes
Fecha de lanzamiento
14 de agosto de 2019
Idiomas
Inglés, Francés, Alemán, Italiano, Japonés, Portugués (Brasil), Español, Chino (simplificado), Chino (tradicional), Checo, Danés, Holandés, Finés, Coreano, noruego, Portugués (Portugal), Sueco, Tailandés, Turco, Vietnamita, y Polaco
Categorías
Reseñas (4.640)
Shopify's chat support has significantly enhanced our ability to communicate directly with our clients. This feature not only streamlines our customer service interactions but also helps in building trust and fostering stronger relationships with our customers. Highly recommended for any business looking to improve client communication and trust!
This is a life saver! My mom has been in the hospital the past few days and she was the only person on my mind, plus I work full time. During this time I didn't notice that I had a message from someone, this service saved me. It answered what it could for me.
I am now back and able to keep up with my messages, but I could not live without Shopify Inbox, it is a must have!!
it works. it doesn't cost anything. I'm sure others have more features but that's not what I need....I just want people to be able to message and ask a question, maybe get a FAQ or two
When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!
I would recommend. After initial retraining on the app, we've come to rely on it with our customer interactions. It actually has a great deal of functionality that we didn't realize until we started using it.
Soporte técnico
Shopify puede responder cualquier pregunta que tengas sobre Shopify Inbox.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.