Shopify Inbox

About Shopify Inbox

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.

Use Shopify Inbox to:

• Save time managing customer conversations from online store chat and social media all within a single app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email in case you can't respond in real-time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

MESSENGER // Let customers message you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers message you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

• To use Shopify Inbox you must have an online store with Shopify
• You must use Shopify Inbox on your desktop (shopifyinbox.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages