Shopify Inbox

I like it, but it lacks several features
* API , I want to pull the messages
* I can't just reply the message via email
* On mobile, I can't just open the web-version of Shopify Inbox
* it always send notification to one email, it should go to all emails

var vild med denne app indtil den blev opdateret. totalt uprofessionelt setup nu - man kan ikke se hvem man chatter med og træningen med agenten er mangelfuld og man kan ikke få rullet de oprindelige indstillinger tilbage - så fra at den var til 5 stjerner er den nu kun til 0 stjerner - hvis jeg kunne give det! Troede Shopify skulle udvikle apps til det bedre - men det er ikke tilfældet.

It's unbelievable how much more valuable Shopify Inbox has become now that Shopify has integrated its AI agent. This update is a complete game changer for online stores.

What impressed me the most is that the AI automatically syncs with all of my products and pages, so it has a thorough understanding of my store and can answer customer questions with surprisingly accurate, store-specific information.

I also love how customizable it is. I can tailor the AI to match my brand's voice and business needs instead of settling for generic responses. Customer conversations feel much more natural while saving me a huge amount of time.

Update: Shopify confirmed and is fixing both bugs I flagged below — the Thai product-link locale issue is already resolved, and the timezone fix is in progress. Appreciate the fast, direct response and the transparency.

One tip for other merchants trying this: the persona box gets a lot of attention, but in my experience, the accuracy of the AI's answers comes just as much — maybe more — from your store's FAQ/Knowledge Base content. The persona controls how it talks; your FAQ content controls what it actually knows. If your delivery policies, cutoff times, and common questions are written clearly and kept up to date there, the AI reasons from real facts instead of guessing. Worth investing time in both, not just the persona.

Bugs I found (for anyone else troubleshooting):
Product links in non-English conversations were resolving to the English product page instead of the localized one — now fixed by Shopify.

The agent's time-based answers weren't using the store's actual timezone — fix in progress.

I'm genuinely impressed with this update. If you run a Shopify store, you should definitely give the new AI agent a try — and don't skip the Knowledge Base setup.