Shopify Inbox

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email.
It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.

This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store.
AJN Books

Best Free Chat Support App

Shopify Inbox is the best customer support and AI chat app I’ve used. It’s completely free and perfect for website owners. Easy to set up, helps engage customers in real-time, and boosts sales. The support experience is smooth and professional—highly recommended!

This keeps all our communication in one place and is a great tool for hashing out details for custom pieces. The AI response suggestions are decent as well for quick communication about one off questions if needed.