Shopify Inbox

Obrigado por compartilhar isso. Ouvimos você sobre a atualização, principalmente não pedir mais o email do cliente e, com isso, não conseguir responder depois a quem saiu antes de você estar online, como acontecia quando a resposta ia para o email. Encaminhei esse retorno para a equipe que desenvolve o Inbox. Se quiser, nossa equipe de suporte pode ver a sua configuração e as opções atuais com você em help.shopify.com/support. Agradecemos muito o seu retorno.

Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.

Thank you for the detailed feedback, and for being a long-time Inbox user. Losing the pre-chat form and an easy way to follow up with visitors who don't sign in clearly affects how you connect with customers, and we hear you. I've passed this along to the team working on Inbox. If you'd like to talk through options for capturing and following up with contacts in the meantime, reach out at help.shopify.com/support. We really appreciate you explaining how this impacts your store.