亮点
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位于美国
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可直接在 Shopify 后台使用
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适用于最新模板
通过聊天与购物者联系,从而获取新客户并完成销售。
Shopify Inbox 是一款免费的消息工具,让您可以在客户购物时与他们聊天。事实上,70% 的 Inbox 对话都是与正在购买商品的客户进行的。您可以在聊天时使用实时客户信息(例如客户浏览过的产品、购物车内容以及过往订单)来量身定制发送给客户的消息。您还可以推荐产品或提供折扣来提高订单金额。运用自动回复、常见问题解答和个人聊天体验更快地帮助客户。
- 在 Shopify 后台中使用无缝工作流打开聊天并跟踪结果。
- 管理在线商店聊天和 Shop 应用的对话。
- 通过客户资料和购物车详细信息快速了解客户。
- 无需退出聊天即可发送产品推荐、照片和折扣。
- 自动化问候语、联系方式获取和常见问题解答,大幅节省您和客户的时间。
3,875 条评论
This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.
The mobile app is fantastic as well.
The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.
I totally love what Shopify has to offer to its customers! it's simple, fast and easy to use! The record keeping is fantastic all kind of data available to help fine tune strategies to drive customs to our store! best in its class!!!!!!
I totally love what Shopify has to offer to its customers! It's simple, fast and easy to use! The record-keeping is fantastic, all kinds of data are available to help fine-tune strategies to drive customs to our store! best in its VERY HELPFUL
I cannot say enough great things about Shopify Inbox! As a small business owner, I have tried multiple chat apps and always had issues with either high costs or technical difficulties. But then I discovered Shopify Inbox and it was a game-changer. Not only is it affordable (Free), but it has all the features I need to communicate with my customers efficiently. And best of all, no more frustrated customers due to buggy apps! Thank you Shopify Inbox for making running my online store so much easier.
This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).
The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.