Shopify Inbox

1. The update introducing the so-called AI features is terrible; the AI ​​itself is highly ineffective and frequently gives irrelevant answers, so I’ve disabled it entirely.
2. Since customers no longer need to provide their email addresses, it is impossible to distinguish between new and returning clients, and replies cannot be delivered to their inboxes, resulting in reduced engagement.
3. For customers who don't provide an email, the product SKU is no longer visible, making it unclear exactly which product they are inquiring about.
4. If a customer makes multiple inquiries during a single browsing session, the conversations are split into separate chat windows rather than being consolidated into one.

Summary: Recent updates have been increasingly poor compared to the previous version; if things don't improve, we will be forced to purchase third-party chat plugins.

One more thing: for aesthetic reasons, the quick FAQ is basically no longer visible. Previously, many questions could be answered by the FAQ.

Shopify Inbox previously required visitors to provide their name and email address (for follow-up purposes) before sending a message; it now allows anonymous chats, though messages cannot be delivered to the customer if they leave the conversation.

最近的更新一以后非常得不好用，为什么要这样子？