Key values section
Turn browsers into buyers
Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.
Help more people in less time
Create quick replies, instant answers, and automated messages all from your admin and keep your brand consistent.
Centralize chats in one place
Chat in real time or use email to follow up when you can’t talk to customers live.
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The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
List of reviews
Cubic Zirconia CZLocation United States
We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.
Gomer's WorkshopLocation United States
I am so happy that shopify added this app a while ago. I was looking for a better way to communicate with customers and when I saw this I knew this was it. Though, I am leaving 4 stars instead of 5 because of how it works with Firefox. When Inbox first launched, I was using Firefox and it worked great. After some time, I could not access my messages on Firefox, it would say the app is not installed on my store... long story short, Shopify told me that it does not work well with Firefox. They need to fix this! After that is fixed I will change this to 5 stars. My work around is to just use another browser. (Vivaldi) Thanks Shopify!
Jance Samantha Beauty & Fashion, LLCLocation United States
I love using this app to get notified or communicate with customers effectively. THANK YOU Shopify inbox!
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