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Highlights
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Based in United States
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Use directly in Shopify admin
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Works with the latest themes
About this app
Launched
August 14, 2019
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Categories
Chat , Promotions - OtherAcquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.
- Turn on chat and track results with a seamless workflow in the Shopify admin.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
3,763 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its centralized customer communication features, including real-time messaging and mobile accessibility. They praise its automated responses, customer profile access, and tagging system for their efficiency. The seamless integration with stores, affordability, and reliability are also valued. Merchants report increased sales and customer engagement, and fewer order-related inquiries due to tracking updates. However, some seek more advanced features like AI integration and improved reporting capabilities.
This is a great, free chat app. The "Quick Replies" function allows many pre-written answers to be looked up very quickly. Also, the built in product links show the customers photos of the product and allows quick lookups of your products.
The mobile app is fantastic as well.
The only thing I would change or add would be a feature to send a message to a customer who has not yet chatted - like a chat bubble that says "Ask us a question" so they can see the chat box more easily on the website.
I totally love what Shopify has to offer to its customers! it's simple, fast and easy to use! The record keeping is fantastic all kind of data available to help fine tune strategies to drive customs to our store! best in its class!!!!!!
I cannot say enough great things about Shopify Inbox! As a small business owner, I have tried multiple chat apps and always had issues with either high costs or technical difficulties. But then I discovered Shopify Inbox and it was a game-changer. Not only is it affordable (Free), but it has all the features I need to communicate with my customers efficiently. And best of all, no more frustrated customers due to buggy apps! Thank you Shopify Inbox for making running my online store so much easier.
About this app
Launched
August 14, 2019
Languages
English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish
Categories
Chat , Promotions - OtherBuilt by Shopify
About Shopify
4.1 average rating
15 years building apps for the Shopify App Store
151 O’Connor St, Ottawa, ON, ON, CA