Shopify Inbox

Connect with customers and drive sales with chat– for free

Free

Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, FAQs, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email to follow up when you can’t talk to customers live.

Shopify Inbox

Shopify Inbox

About Shopify Inbox

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.

Use Shopify Inbox to:

  • Save time managing customer conversations from online store chat and social media all within a single app
  • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
  • Send automated messages and continue chats over email in case you can't respond in real-time
  • Know when customers add or remove items from their shopping cart
  • Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

MESSENGER // Let customers message you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers message you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

  • To use Shopify Inbox you must have an online store with Shopify
  • You must use Shopify Inbox on your desktop (shopifyinbox.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages
Shopify Inbox

Shopify Inbox

About Shopify Inbox

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.

Use Shopify Inbox to:

  • Save time managing customer conversations from online store chat and social media all within a single app
  • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
  • Send automated messages and continue chats over email in case you can't respond in real-time
  • Know when customers add or remove items from their shopping cart
  • Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

MESSENGER // Let customers message you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers message you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

  • To use Shopify Inbox you must have an online store with Shopify
  • You must use Shopify Inbox on your desktop (shopifyinbox.com) or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Pricing

Free

Reviews

3.1 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    36% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    12% of ratings are 3 stars
  • 2 of 5 stars
    12% of ratings are 2 stars
  • 1 of 5 stars
    29% of ratings are 1 stars

WOWooO

There are a lot of negative reviews about this app, but I've been using it for a couple of years and really like it. It has improved a lot over that period. It used to be that messages could get lost, but that's not the case anymore. You can see if a customer is still online and if they're not the replies are sent by email. IOS users get the replies via Apple Chat (if you set that up). Ideally, I'd like the option to be able to hide the icon and instead link to chat, e.g. from a contact-us page or in a menu, but otherwise it works for us. Great app for no additional cost.

Ozark Home

Fix the (1) Google issue, how hard is this as it is delveoped by Shopify. Other than that it is a decent app

Villahome.se

The chat is injecting a (1) that affects the SEO on the Google Search Results. Update sitemap does not solve the problem either. Had to uninstall the app just beacuse of this very reason. If you (shopify dev-team) are going to make apps at all, please make some dedication and check the other alternatives and beta-test before release. Please make the necessary tweaks, bugfix and fix all these issues and the app will have great potential im sure! Got this message from the Shopify Support regarding this matter: "The matter that you mentioned is a known limitation and is coming from Google reading the site title after the inbox app sends the first message. What you can do to fix this is resubmit your sitemap to Google and the title will be updated. To do this, please review and follow the Shopify Help Document on Finding and Submitting your Sitemap. Once you have the sitemap, you can head over to Google search console, login, and resubmit this to them. It will ask Google to re-scan your site and this title error on Google will disappear once they have done this." This is only a fix short-term, the only long-term fix is for the dev-team to fix this issue and then make an app-update. Other chat-apps does not experiance this, so it should be an easy fix for the dev-team. I also have some wishes of functions to the Dev-team: - The function to see what the customer is typing before its sent.
- See what pages, ip adress, last url visited, live-url, and country etc the user is typing from.
- Add more customization to the chat in terms of how it looks, colours, branding, etc.
- Function to have the chat appear in different ways in mobile and desktop.
- Function to have the chat only appear on example the /contact page only. And not on all pages as of today.
- At the end of the chat, enable the function for the visitor to rate the conversation with 0 - 5 stars. Please look at your competitors and make the features even better than them, if anyone you have the capacity to do it, im sure!

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