Shopify Inbox

Shopify Inbox

Price: Free
Rating (4.7)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

August 14, 2019

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Acquire new customers and close sales by connecting with shoppers in chat.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience.

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. In fact, 70% of all Inbox conversations are with shoppers making a purchase. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor your message to your customer. You can even recommend products or offer discounts to increase order value. Help customers faster with automated replies, FAQs, and a personal chat experience. more
  • Turn on chat and track results with a seamless workflow in the Shopify admin.
  • Manage conversations from online store chat and Shop app.
  • Quickly understand who customers are with profile and cart details.
  • Send product recommendations, photos, and discounts without leaving the chat.
  • Automate greetings, contact capture, and FAQs to save you and your buyers time.

4,063 reviews

Overall rating
4.7
Counts per rating level
  • 76% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its convenience, affordability, and efficiency in customer communication. They appreciate its easy setup, seamless integration with stores, and features like emailing missed chats, offering products and discounts, and consolidating customer interactions. The quick replies and live chat features are praised for providing instant responses. Merchants also value the ability to personalize customer interactions and manage a growing customer base through tagging and categorization. The app is noted for increasing customer engagement, trust, and sales, with real-time communication and immediate notifications. Its mobile version is also highly functional.

April 9, 2024

it's good but it does feel a little bit clunky at times as I have to sign in again to respond. also, I don't think customers can attach listings/images to things they're asking about (but that might be the regular shopify inbox - sorry, cannot recall)

suegray jewelry
United States
About 2 years using the app
April 9, 2024

I'm incredibly satisfied with the app and my overall experience with Shopify! Having migrated from WordPress and WooCommerce, where I had a dreadful experience, as it crashed in just one day, I can't express how thrilled I am to be here! Especially since my company produces custom luxury faux fur coats, and having an online chat feature for direct sales is crucial for us.

Boho Coats
United States
2 months using the app
April 7, 2024

Easy for customers to use and offers great interaction opportunity with customers.

ShopGRC
United States
About 3 years using the app

About this app

Launched

August 14, 2019

Languages

English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish

Built by Shopify

About Shopify

4.2 average rating

15 years building apps for the Shopify App Store

151 O’Connor St, Ottawa, ON, ON, CA

More apps like this

4.9 out of 5 stars 58 total reviews Free plan available
Automatize customer support requests with ChatGPT AI
4.2 out of 5 stars 8 total reviews Free plan available
All-in-one widget with chat, sales pop, bot, video, and more
5.0 out of 5 stars 2 total reviews Free plan available
30+ apps: Chat, Popup, FAQ, Reviews, Lucky Wheel, Message Bar.