The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I love this app it's just too expensive to justify keeping considering how basic it is should be more like $2.99 a month not $9.99
Thank you for your review.
Our pricing is transparent and we don't hide costs. The price includes support and we do our best to reply to the support requests in a timely manner. In order to offer solid support we need to hire experienced web developers and pay salaries. When you contacted us on Feb 10 we fixed the problem for you within an hour. In addition we need to pay for a server that we use for hosting the app. There are many other costs involved. Unfortunately we are unable to offer the app at the price of $2.99. The costs would be higher than our income. Our average rating for the app changed from 4.9 to 4.4 with your review. It is very sad because we do our best to offer high quality product and service. We are sorry that our product doesn't meet your expectations. If you have any questions please contact us at firstname.lastname@example.org. Our team wishes you best of luck with your business.
The app is nice working well till now but a bit pricey, i askd for a discount but they never replied :/
If the app is "working well" why do you rate it 3 stars? There are no hidden costs. The app listing shows the price with all the details. As a Shopify partner we are not even allowed to offer discounts. We work hard to make this app work with 100s of themes and leaving us a 3-stars rating because of the price is unfair.