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Our website development has been stalled for 5 days, and they haven't responded to our emails. The support is a disaster and completely ignores our emails. I wouldn't recommend them to anyone!!
We’re truly sorry to hear about your experience and completely understand how frustrating delays can be. Supporting our merchants is our top priority, and it’s never our intention to make anyone feel unheard.
After reviewing our records, we’ve confirmed that we responded to your emails and also reached out directly to offer assistance. If our messages didn’t reach you, or there’s been any misunderstanding, we’d love for you to reconnect with us. Our team is always available to help via live chat, email, or even Zoom calls, ensuring you get the support you need as quickly as possible.
Your feedback is invaluable to us, and we’re continuously working to improve every aspect of our service. Thank you for sharing your concerns, and we hope to have the opportunity to make this right and earn back your trust.
be very be careful, once you subscribed, I cannot find the way to cancel the subscription
Thank you for your feedback, and I’m sorry for the frustration. To clarify, app subscriptions are managed by Shopify and can only be canceled through your shop’s admin. Uninstalling the app will automatically cancel the subscription.
We also offer a free plan, so merchants can always downgrade if needed