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Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently.
And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!
Not used the app properly yet, however the onboarding service provided by Kai has been amazing.
From what we have seen so far, it will allow us to integrate smoothly with our shoplift store, which then also connects to our ReviewsIO platform.
I am new to this program, but I want to let others know that if you have issues, Customer Care really seems to actually CARE. Maddox helped me by syncing my existing client base from Shopify so that my existing customers were able to sign up with ease. I also love the ability to customize emails to the clients with images. That really helps with branding. So far, so good! We're really excited about this program!
I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.
Hi there,
We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation.
Unfortunately, due to the plan you are currently on, we do not offer Telephone support.
Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
If you have any further questions, our team will be more than happy to assist via live chat.
Kind regards
Support
Influence.io
Excellent App even on the free service. We've had several queries which have been dealt with by the team quickly and efficiently. Would recommend to anyone looking for a rewards system for their shop.
Thank you for the wonderful review! We’re glad to hear that you’ve found Influence.io to be an excellent app, even on the free service, and that our team has been able to assist you quickly and efficiently. Your recommendation means a lot to us!
We’re always striving to improve—if there’s anything we can do to take your experience from 4 to 5 stars, we’d love to hear your feedback. We’re here to help and ensure you get the most out of our app!
Thanks again for your support!
Support, doesn't answer the question you ask them and simply leave you on read. Would not recommend the app.
Please accept my sincere apologies for the negative experience you had with our support team. Helpful and prompt responses to user inquiries are important for support teams. I have reached out directly as it would be great if one of our developers can assist.
Great loyalty app. Easy to use and has all the features we need. The customer support is absolutely perfect.
I'm loving this app. It has nice features and the customer support is awesome. Totally recommended!
We're only a couple of days in but I'm loving the app so far! Super easy to set up and Cam has been awesome at answering any questions. Can't wait to see the results from Influence and start to really integrate it into our digital marketing strategy!
The app is great. Considering it’s new and in its beginning stages. We did experience some bugs and errors but the team were quick to respond and fix them. The app has helped me give back to my customers and retain loyalty from them to keep coming back. I would give the app a 4 star and the team behind the app 5 star