리뷰 (22)

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2023년 9월 13일

I have been chatting for over 2 hours, asking for help setting up reviews.io app and influence. The chat was getting me nowhere and sadly they refused to switch to a call or zoom unless I had paid for a professional plan.

Zerolla
영국
앱 사용 기간 38분
답글 Reviews.io개 2023년 9월 15일

Hi there,

We apologise that you did not feel that you received a sufficient level of support from us. Please be assured that we do our utmost to ensure customer satisfaction and as a gesture of goodwill, our team completed your requested installation.
Unfortunately, due to the plan you are currently on, we do not offer Telephone support.
Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
If you have any further questions, our team will be more than happy to assist via live chat.
Kind regards
Support
Influence.io

2023년 2월 8일

Support, doesn't answer the question you ask them and simply leave you on read. Would not recommend the app.

🥗Gătim Noi
루마니아
앱 사용 기간 9일
답글 Reviews.io개 2023년 2월 13일

Please accept my sincere apologies for the negative experience you had with our support team. Helpful and prompt responses to user inquiries are important for support teams. I have reached out directly as it would be great if one of our developers can assist.