Influence ‑ Loyalty & Referral

We're only a couple of days in but I'm loving the app so far! Super easy to set up and Cam has been awesome at answering any questions. Can't wait to see the results from Influence and start to really integrate it into our digital marketing strategy!

Great loyalty app! Love how it is designed and the back end is very easy to use. There are a few more features that can be added and then it will be perfect! The customer service is unbeatable and they always go above and beyond :)

A brilliant loyalty solution for omnichannel stores! The team at Influence is brilliant at answering questions and coding solutions quickly. Our Senior Product Specialist, Kai, is always happy to help and has been excellent at onboarding us seamlessly. We needed apple pay for our in-store customers and that was something the technical team coded super quickly. Highly recommend this as a loyalty solution for omnichannel brands wanting to build customer retention and reward their customers.

I recommend this loyalty system especially if you are looking to use it along reviews.io
The app also offers plenty of customisable options for earning and redeeming.

Excellent App even on the free service. We've had several queries which have been dealt with by the team quickly and efficiently. Would recommend to anyone looking for a rewards system for their shop.

I believe i was actually the first business to actually begin using Influence loyalty, and we have been using it now for almost a year. It has not been without its challenges and frustrations I would say but overall i am happy, and am hoping that it will continue to improve.

What has worked well.
Great for integrations with Klaviyo so we can easily communicate our points to customers

Good support and onboarding with Jacob on point!

Integrates well with Shopify with accurate points balances (it took some time).

What has worked less well.

No functionality to search for customers by name - have to use email address which is cumbersome and not ideal. (update, this is now available..)

Very limited options for customisation on the front end - we had a custom built webpage that now is more basic and not as appealing. Hoping some more styling options will be available. Also the customisation and styling of customer emails needs some attention.

Overall I am now happy and look forward to more bells and whistles soon.

The app is great. Considering it’s new and in its beginning stages. We did experience some bugs and errors but the team were quick to respond and fix them. The app has helped me give back to my customers and retain loyalty from them to keep coming back. I would give the app a 4 star and the team behind the app 5 star

We have been using reviews.io to collect reviews for years now so decided to give their loyalty & rewards app a try. The app works great and the team is very reliable, quick to answer any questions and help with any technical issues.

Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently.

And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!

Not used the app properly yet, however the onboarding service provided by Kai has been amazing.
From what we have seen so far, it will allow us to integrate smoothly with our shoplift store, which then also connects to our ReviewsIO platform.