Influence ‑ Loyalty & Referral

Great customer service and a very simple platform to use. One or two enhancements could be made i.e. the ability to actually check if someone followed your social channels vs clicking on the link alone

I believe i was actually the first business to actually begin using Influence loyalty, and we have been using it now for almost a year. It has not been without its challenges and frustrations I would say but overall i am happy, and am hoping that it will continue to improve.

What has worked well.
Great for integrations with Klaviyo so we can easily communicate our points to customers

Good support and onboarding with Jacob on point!

Integrates well with Shopify with accurate points balances (it took some time).

What has worked less well.

No functionality to search for customers by name - have to use email address which is cumbersome and not ideal. (update, this is now available..)

Very limited options for customisation on the front end - we had a custom built webpage that now is more basic and not as appealing. Hoping some more styling options will be available. Also the customisation and styling of customer emails needs some attention.

Overall I am now happy and look forward to more bells and whistles soon.

Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently.

And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!