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Although the reporting is fairly basic and currently lacks detailed data break-downs, I cannot fault the team and their chat function. Within 20 minutes of making query there will always be someone live to help with questions etc and I am always left with a problem solved quickly and efficiently.
And today I was informed that the data analytics and reporting is in development to cover the exact questions I was enquiring about today - awesome!
Support, doesn't answer the question you ask them and simply leave you on read. Would not recommend the app.
Please accept my sincere apologies for the negative experience you had with our support team. Helpful and prompt responses to user inquiries are important for support teams. I have reached out directly as it would be great if one of our developers can assist.