Influence: Loyalty & Rewards
- Tarification
-
Forfait gratuit disponible. Essai gratuit disponible.
- Caractéristiques
- Compatibles avec les thèmes les plus récents
- Note
- 4,1 (25)
- Développeur
- Reviews.io
Galerie d’images vedette
Récompensez la fidélité. Stimulez la croissance. Faites revenir les clients.
Influence est une plateforme puissante de fidélité et de parrainage conçue pour les marques eCommerce en pleine expansion. Lancez des programmes de récompenses personnalisés avec des niveaux VIP et des incitations au parrainage qui augmentent les achats répétés et la valeur à vie des clients. Influence s'intègre avec Klaviyo, Gorgias et votre pile existante — avec une configuration rapide, sans code et une personnalisation approfondie. Développez-vous avec le soutien d'une équipe centrée sur le client qui comprend la stratégie de fidélisation, pas seulement le logiciel.
- Points et Récompenses : Gagnez des points pour les achats, les avis et les actions sociales
- Parrainages : Récompensez les clients fidèles pour avoir parrainé des amis et de la famille
- Niveaux de Fidélité : Personnalisez les niveaux ou importez des niveaux existants facilement
- Omnicanal : Gagnez et échangez des points en magasin et en ligne sans effort
- Intégrations : Connectez-vous à Klaviyo, Gorgias et plus en quelques minutes
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- Caractéristiques
- Compatibles avec les thèmes les plus récents
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
- Shopify PDV
- Processus de paiement
- Comptes clients
- Shopify Flow
- Klaviyo
- REVIEWS.io
- Recharge
- Gorgias
- Attentive
- Loop Subscriptions
Catégories
Types de programmes
Tarification
Gratuit
Gratuite
- Tout ce dont vous avez besoin pour commencer
- 100% Gratuit.
- Règles de rachat en pourcentage
- 300 commandes mensuelles
Starter
$49 / mois
- Commandes mensuelles illimitées
- Popup et Widget pleine page
- Rachat fixe et incrémental
- Personnalisation du widget
- Attribuer des points d'anniversaire
- Parrainages
- Importer des points
Essai gratuit de 30 jour(s)
Plus
$499 / mois
- Niveaux de fidélité
- Options de rachat illimitées
- Planifier des règles de gain
- Récompenses d'entrée pour les niveaux
- Widget sans tête
- Utiliser des icônes personnalisées
- API de la plateforme
Essai gratuit de 30 jour(s)
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (25)
The price isn't cheap, and honestly, it’s not worth it for what you get. The app added its content across all of my pages — it completely took over my storefront. I reached out to customer support over 3 months ago, and the issue is still unresolved.
Even after giving their team full access, they keep asking basic questions instead of just checking things themselves. I really don’t understand why they can’t investigate directly and fix the problem. Very disappointing experience.
Thank you for sharing your feedback — we’re truly sorry to hear that your experience hasn’t met expectations.
We completely understand your frustration with both the product’s impact on your site and the delays in support. Please accept our sincere apologies for the inconvenience this has caused.
After reviewing the communication history, it’s clear that this should've been resolved much sooner.
While we're glad the issue has since been resolved, this is not the level of service we strive to deliver, and we’re taking your feedback seriously to ensure we do better moving forward.
Great customer service and a very simple platform to use. One or two enhancements could be made i.e. the ability to actually check if someone followed your social channels vs clicking on the link alone
Updating the review after the developers reply:
After they sorted out how to grant us access to what we had paid for, we began installing the app. I thought they'd redeem themselves. I was wrong. It's full of bugs and feels like someone vibe coded the whole thing.
In the redeem modal, for example, they show the following completely inconsistent and partially wrong strings in the same view:
"CHF1 off every 100 Points"
"Redeem 1400 {{pointsCurrency}}"
"$14.00 off your shopping cart"
How can any of their customers put this in their store and still have shoppers trust them?
There are error messages everywhere. The strings don't translate properly. It's a complete mess. Feels like I am playing QA tester for them.
Support is basically russian roulette. There's not one agent that will take your case and work through it. You just get whoever is available and then they don't follow up and then Intercom asks you after a few hours "Just checking back in, let us know if there's anything else we can help with."
There are many words I would like to use to express my feelings and describe the application but they would probably go against the guidelines here.
To influence.io: If you're serious about making things better, have someone from your team send me a direct email and I'll send you the list of bugs with screenshots. I am definitely not going to do all of that through Intercom and then re-explain it over and over to each new agent.
Original review:
They charged us, but we don't have access to the app. Support doesn't help and is not transparent about what is happening. It's a complete joke. Stay away from this if you can and don't use reviews.io. There are better and cheaper alternatives.
We upgraded our reviews.io subscription to include the influence.io "bolt-on".
But influence.io keeps showing our tier as "free" and we don't have access to the features even though we were already charged for it!
The support is a joke. Every new agent who enters the chat doesn't understand what is happening, and we need to explain it again. They don't follow up on the status, provide proactive updates, or explain what is happening.
I even get automated messages from them saying, "Is there anything else we can help you with?". Even though our problem is not solved, they are the ones who should follow up with us.
I'm truly sorry to hear about your experience — it’s clear we’ve fallen short, and I want to sincerely apologise for the frustration this has caused you.
You’re absolutely right to expect clear communication, consistent support, and access to the features you’ve paid for.
This is not the experience we aim to provide, and I’m very sorry we've let you down.
We’ve identified the issue on our end, and I can confirm that a fix has now been pushed to restore access to the Influence.io features included in your plan.
In addition, we’ve applied a credit to your account as a small gesture of apology for the inconvenience.
We appreciate your honest feedback - it helps us improve.
Customer service is great. Trilok was very helpful and quick to respond. I found the answer to my question. The app itself still needs some work but than that it's all good
New to the platform and love the features on the review and loyalty side of things. Lots of features which allow for forward growth.
Support is amazing - 20 hrs a day is really useful as a business.
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Lancement
20 décembre 2021 · Journal des changements
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