Influence: Loyalty & Rewards

Great customer service and a very simple platform to use. One or two enhancements could be made i.e. the ability to actually check if someone followed your social channels vs clicking on the link alone

The price isn't cheap, and honestly, it’s not worth it for what you get. The app added its content across all of my pages — it completely took over my storefront. I reached out to customer support over 3 months ago, and the issue is still unresolved.

Even after giving their team full access, they keep asking basic questions instead of just checking things themselves. I really don’t understand why they can’t investigate directly and fix the problem. Very disappointing experience.

Updating the review after the developers reply:

After they sorted out how to grant us access to what we had paid for, we began installing the app. I thought they'd redeem themselves. I was wrong. It's full of bugs and feels like someone vibe coded the whole thing.

In the redeem modal, for example, they show the following completely inconsistent and partially wrong strings in the same view:

"CHF1 off every 100 Points"
"Redeem 1400 {{pointsCurrency}}"
"$14.00 off your shopping cart"

How can any of their customers put this in their store and still have shoppers trust them?

There are error messages everywhere. The strings don't translate properly. It's a complete mess. Feels like I am playing QA tester for them.

Support is basically russian roulette. There's not one agent that will take your case and work through it. You just get whoever is available and then they don't follow up and then Intercom asks you after a few hours "Just checking back in, let us know if there's anything else we can help with."

There are many words I would like to use to express my feelings and describe the application but they would probably go against the guidelines here.

To influence.io: If you're serious about making things better, have someone from your team send me a direct email and I'll send you the list of bugs with screenshots. I am definitely not going to do all of that through Intercom and then re-explain it over and over to each new agent.

Original review:
They charged us, but we don't have access to the app. Support doesn't help and is not transparent about what is happening. It's a complete joke. Stay away from this if you can and don't use reviews.io. There are better and cheaper alternatives.

We upgraded our reviews.io subscription to include the influence.io "bolt-on".

But influence.io keeps showing our tier as "free" and we don't have access to the features even though we were already charged for it!

The support is a joke. Every new agent who enters the chat doesn't understand what is happening, and we need to explain it again. They don't follow up on the status, provide proactive updates, or explain what is happening.

I even get automated messages from them saying, "Is there anything else we can help you with?". Even though our problem is not solved, they are the ones who should follow up with us.

Customer service is great. Trilok was very helpful and quick to respond. I found the answer to my question. The app itself still needs some work but than that it's all good

New to the platform and love the features on the review and loyalty side of things. Lots of features which allow for forward growth.

Support is amazing - 20 hrs a day is really useful as a business.