Influence: Loyalty & Rewards
- 定价
-
提供免费套餐。 提供免费试用。
- 亮点
- 适用于最新模板
- 评分
- 4.0 (24)
- 开发人员
- Reviews.io
配图图库
Reward loyalty. Drive growth. Keep customers coming back.
Influence is a powerful loyalty and referral platform built for scaling eCommerce brands. Launch personalized rewards programs with VIP tiers and referral incentives that increase repeat purchases and customer lifetime value. Influence integrates with Klaviyo, Gorgias, and your existing stack — with fast, no-code setup and deep customization. Grow with support from a customer-first team who understands loyalty strategy, not just software.
- Points & Rewards: Earn points for purchases, reviews, and social actions
- Referrals: Reward loyal customers for referring friends and family
- Loyalty Tiers: Customize tiers or import existing levels with ease
- Omnichannel: Earn and redeem points in-store and online seamlessly
- Integrations: Connect with Klaviyo, Gorgias, and more in minutes
包含未翻译的文本
- 亮点
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- Shopify POS
- 结账
- 客户账户
- Shopify Flow
- Klaviyo
- REVIEWS.io
- Recharge
- Gorgias
- Attentive
- Loop Subscriptions
定价
Free
免费
- Everything you need to get started
- 100% Free.
- Percentage redeem rules
- 300 Monthly orders
Starter
$49 /月
- Unlimited monthly orders
- Popup & Full Page Widget
- Fixed & Incremental Redeem
- Widget Customise
- Award Birthday Points
- Referrals
- Import Points
30 天免费试用
Plus
$499 /月
- Loyalty Tiers
- Unlimited redeem options
- Schedule Earn Rules
- Entry Rewards for Tiers
- Headless Widget
- Use Custom Icons
- Platform API
30 天免费试用
Great customer service and a very simple platform to use. One or two enhancements could be made i.e. the ability to actually check if someone followed your social channels vs clicking on the link alone
The price isn't cheap, and honestly, it’s not worth it for what you get. The app added its content across all of my pages — it completely took over my storefront. I reached out to customer support over 3 months ago, and the issue is still unresolved.
Even after giving their team full access, they keep asking basic questions instead of just checking things themselves. I really don’t understand why they can’t investigate directly and fix the problem. Very disappointing experience.
Thank you for sharing your feedback — we’re truly sorry to hear that your experience hasn’t met expectations.
We completely understand your frustration with both the product’s impact on your site and the delays in support. Please accept our sincere apologies for the inconvenience this has caused.
After reviewing the communication history, it’s clear that this should've been resolved much sooner.
While we're glad the issue has since been resolved, this is not the level of service we strive to deliver, and we’re taking your feedback seriously to ensure we do better moving forward.
Updating the review after the developers reply:
After they sorted out how to grant us access to what we had paid for, we began installing the app. I thought they'd redeem themselves. I was wrong. It's full of bugs and feels like someone vibe coded the whole thing.
In the redeem modal, for example, they show the following completely inconsistent and partially wrong strings in the same view:
"CHF1 off every 100 Points"
"Redeem 1400 {{pointsCurrency}}"
"$14.00 off your shopping cart"
How can any of their customers put this in their store and still have shoppers trust them?
There are error messages everywhere. The strings don't translate properly. It's a complete mess. Feels like I am playing QA tester for them.
Support is basically russian roulette. There's not one agent that will take your case and work through it. You just get whoever is available and then they don't follow up and then Intercom asks you after a few hours "Just checking back in, let us know if there's anything else we can help with."
There are many words I would like to use to express my feelings and describe the application but they would probably go against the guidelines here.
To influence.io: If you're serious about making things better, have someone from your team send me a direct email and I'll send you the list of bugs with screenshots. I am definitely not going to do all of that through Intercom and then re-explain it over and over to each new agent.
Original review:
They charged us, but we don't have access to the app. Support doesn't help and is not transparent about what is happening. It's a complete joke. Stay away from this if you can and don't use reviews.io. There are better and cheaper alternatives.
We upgraded our reviews.io subscription to include the influence.io "bolt-on".
But influence.io keeps showing our tier as "free" and we don't have access to the features even though we were already charged for it!
The support is a joke. Every new agent who enters the chat doesn't understand what is happening, and we need to explain it again. They don't follow up on the status, provide proactive updates, or explain what is happening.
I even get automated messages from them saying, "Is there anything else we can help you with?". Even though our problem is not solved, they are the ones who should follow up with us.
I'm truly sorry to hear about your experience — it’s clear we’ve fallen short, and I want to sincerely apologise for the frustration this has caused you.
You’re absolutely right to expect clear communication, consistent support, and access to the features you’ve paid for.
This is not the experience we aim to provide, and I’m very sorry we've let you down.
We’ve identified the issue on our end, and I can confirm that a fix has now been pushed to restore access to the Influence.io features included in your plan.
In addition, we’ve applied a credit to your account as a small gesture of apology for the inconvenience.
We appreciate your honest feedback - it helps us improve.
Customer service is great. Trilok was very helpful and quick to respond. I found the answer to my question. The app itself still needs some work but than that it's all good
New to the platform and love the features on the review and loyalty side of things. Lots of features which allow for forward growth.
Support is amazing - 20 hrs a day is really useful as a business.
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