GRIN Influencer Marketing , 22 条评论

A Master Class in Deception and Underperformance

Grin deceived us throughout the sales process, hiding critical information, overselling the platform, and getting us to sign a 12-month contract with auto-payments that are impossible to stop, even when scammed. We're left with a tool that fails to meet our needs and doesn't deliver what was promised.

Their "Curated lists" feature, touted as a white-glove service for creator search, is laughable. The team puts in minimal effort, delivering irrelevant or duplicate influencers. The promised robust discovery tool doesn't exist; they recently added a few search filters that are ineffective.

Grin is a resource drain, creating problems instead of solving them. They excel at cold selling and misleading demos, coercing small businesses into a 12 month contract. The reality is far from what's promised.

Avoid Grin and save yourself the frustration and wasted money. You'll likely end up trapped in a long-term contract for a product that fails to deliver.

Don't waste your money, what the sales person says the software does and what it actually does are 2 different things.

I am one of those people that read reviews, but never write any :) I am writing one today because I am that impressed with Grin.

To provide some context: my company started with Grin a some time in the past. It was our first creator CRM, so we didn’t know what we didn’t know. And what we really didn’t know is we got spoiled starting with Grin. We thought that there must be other options out there. If you’re reading this, you may be thinking the same thing.

There are. And we used them. It would not be an understatement to say we came crawling back. Grin is that much better than any other Influencer CRM.

In fact, we tried to build our own with Zoho CRM. Started to onboard creators and in weeks we lost track of half our collaborations.

Everything we thought of. They did. Within 24 hours of moving back to Grin, we had found every collaboration that had fallen through the cracks. Reviews units that needed to be shipped. In other words, they saved our program.

Like I first wrote. I never write reviews. But Grin has earned a life long customer!

Grin has been such a crucial key to not only execute our large gifting efforts, but to find new creators to work with. Our Grin rep has been super helpful and responsive in the rare cases we've had any issues. My favorite part is the Shopify integration that allows the creators to place the orders on their end. Love working with it!

great to create, fulfill, and track influencer orders to scale. It's been more time efficient for our team as well. The only downside is wish there was the ability in the Grin platform to choose shipment options for fulfillment so if we needed to create the shopify order on the creator's behalf, we can select which shipment method is needed instead of the connection settings!

GRIN has been by far the best investment we have made in our company's influencer and creator marketing efforts. It has allowed us to scale and grow our in-house creator community, and to truly showcase the value of this program through tangible reporting.

In addition to bringing everything under one platform (product seeding, contract negotiation, reporting, etc.), the support from the GRIN team is unmatched. Whenever we encounter a bug or something in the platform that isn't working as expected, the support team and our account rep (shout out to Katie G!) are always on it.

As the influencer and creator space continues to evolve, we are confident that our investment in GRIN will continue to grow and sustain us.

GRIN is the ultimate influencer marketing platform! It truly has it all. We are able to manage our entire affiliate program within this platform and more. The team is so helpful and always go above and beyond whenever we have issues. GRIN has so many great features and I can't recommend them enough.

We have been using GRIN for a little over 3 months now and it has been a huge asset for the growth of our influencer program in both the US and UK. Not only has it made our workflow much more efficient but it comes with so many amazing features such as creating activations, email templates, and curated lists. Our customer success manager, Jackie, has been a huge help and is always there to answer our questions even on short notice. We are excited to continue using GRIN and would highly recommend it to other companies looking to grow their influencer program.

What do you dislike about GRIN?

There are several issues with the platform. Firstly, Instagram search and creator search has completely been taken off. These changes were not communicated before signing a new contract with Grin. Our primary use case was discovering influencers, at this point Grin is a glorified order-placing application for customers that links to Shopify.

The advertising of Grin Up, which is their supposed replacement for creator search run by actual humans on the Grin up team - it is the worst possible feature where Grin put its own team on manually finding influencers. In some cases they sent us "influencers" with no posts, some with no followers, it was like there had been no effort put into the process. If there are attachments, I will show the final output from the Grin Up team here as well.

Beyond all of this, the way they hid behind and misled us before the signing of our new contract was the most frustrating piece in the whole situation.

What problems is GRIN solving and how is that benefiting you?

Grin at this point is just taking our money, without solving any problems for us. We're less productive than before, we used Grin successfully for a year until they misled us and got rid of all their key uses.

What do you like best about GRIN?

Grin used to be a great platform, with good customer service. Now they have no first-party data, no ability to deliver what's needed from an influencer platform. I wish they ended our contract when we asked them to, now it's just a waste of money on our end.

GRIN is amazing for streamlined content creator marketing! We've been using GRIN for a few months and it's seamless integration with Shopify is very very useful. Connecting to Shopify is one of GRIN's best features as it makes the workflow so much easier.

Thanks GRIN team for always helping out with issues!