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Inactive support as on 04/09/2024, I waited 48 hours on live chat for a response and they are no other contact methods also the extended pricing contact us form doesn't work and many features don't work as well as some basic settings are unavailable. Highly unacceptable.
- Firstly, I don't want to work with people who say "F*** you, F*** the devs" on support chat (screenshot attached). You have no right to say this to anyone!
- You waited "18 hours" between your first message & last message (sep 3, 13:22 and sep 4, 08:10). Stop misleading by saying 48 hours. (screenshot attached)
- I was away for the day and replied to all support queries over mail except yours because of your cuss words.
- All features work. All settings are available. Demo video shows everything. Anyone reading this: just install & see everything for yourself.
- I am glad you were never a paid customer cause even if you were, I would have refunded your money and stopped your access if you say such things on support chat.
Screenshots & full report: https://dreamboatai.notion.site/Calling-out-a-horrible-customer-6f9cbfc7de85460cb3c64fe226ef39d1
This app is very user-friendly and easy to customize! I had a question while setting it up, and the support team responded quickly and efficiently. I was looking for another way to increase subscribers and offer discounts other than the spin wheel and this was perfect. Highly recommend!
Man this app is very well done. Not sure why it isnt higher ranked its much better then any of 'gamified/spinwheel' apps out there. I needed help and the founder was online ready right away.
Thanks for the review & helping me with naming the app better so it has much better visibility now. After our talk, I rebranded & have seen 80% growth in installs. Really appreciate and thanks for your support & love <3
An incredibly helpful team who works with you day and night to provide the best engagement tools. Have helped increase conversion rates and AOV!
Thank you for your kind words! Looking forward to achieving more milestones together.
Great fetaures, great team! We were happy with the experience and the support on the features provided, all the best!
It's a game-changer. Our mentions increased to 3x on daily basis on Instagram. Superb dashboard to handle influencers from nano to macro. Abhinav was really helpful with implementing our klaviyo flows and setting the whole process
Thanks EarthRhythm team for trusting and guiding us to build the perfect Word of Mouth features! To our long journey together ahead 🥂
This a very good app, great way to increase your Instagram influencer count , no more big google sheets required for influencer database management and extremally good support from the team.
This app really helped us increase our sales via Word of Mouth. Nice concept making customers' Instagram into a discount code and showing the ROI and results! Abhinav was super helpful with setting up our flows. Fully Recommend this!
An exceptionally helpful and hands on team! From the get-go, Abhinav and team have been with us each step of the way: helping us identify our specific pain points, brainstorming campaigns that would address those problems, quickly launching these campaigns (24 hours or less!) and monitoring each campaign daily to suggest tweaks and best practises for success. Plus, they're always a call away for any kind of troubleshooting. We're so happy to be working with them :)
Thank you so much for your wonderful review! We're grateful for the opportunity to work with you and look forward to our continued success together.
Very happy customer! I run a business that relies on affiliate marketing and ambassadors working for my business, and it was extremely easy and advantageous to keep an eye on everything through this app. A couple of companies approached me in the past, offering similar services for about 5x the price, so I’m glad such a user-friendly and easy to install Shopify app was able to do help just as much!
Thanks, Connor for the review! Glad we could help to solve your use case. :)