inkFrog for eBay

We have been using this app for nearly 6 months and today we just lost our eBay selling privileges for a week because InkFrog's arbitrary syncs, it is buggy and we spend way too much time dealing with problems...uninstalling it today and looking for another more mature eBay friendly solution.

If you are selling on both Shopify and eBay this app is absolutely brilliant. Once you install it you will wonder how you ever got by without it. It took me a bit of time to get my mind around it but will save us countless hours and eBay stock headaches in the future. Their customer service is exemplary. Take the time to watch the videos and really think about the the rules you set in the link settings. Once set up you can forget about ever logging on to eBay......six stars!!

I spent 5hrs setting up my products and with 1 click of a button it all disappeared with no warning.

I'm unable to list to ebay, unable to sync my inventory and basically unable to do anything with this software! Customer service seems more eager to quickly close out tickets then actually make this a functional tool.

Easy to use interface and product import feature, very happy with the app itself.

However, seem to be experiencing a bug that does not let me keep the adjusted logo size - it just sticks with the original template logo size no matter what I try. Support hasn't been helpful at all in following this up further, quite disappointed to be honest. Hoping this will get resolved and will adjust rating accordingly.

So much potential, yet so frustrating.

The best part of the app is that it is very good at automatically removing product as you sell on ebay, shopify, or in person between all platforms. That part was a life saver and very useful for us as we are an omni-channel seller.

The biggest downfall and the part that would drive me mad, is the glitches and lack of support to fix it. For example, I would spend hours listing items from Shopify to eBay only for InkFrog to have a listing glitch and remove every item listed. Not only does it waste an incredible amount of time, but it destroys any potential sales. When you do relist the same items, usually (and magically) there are no problems and it stays. But, eBay views it as spam or whatever and the items never get the same watchers or views. I would say nearly every batch I did for the last three months or more did this, and I think it really hurt my online sales. Customer service would usually blame eBay or Shopify for the issue, but how do you explain listing it the second time and there isn't a problem? Even if it is an issue with the app communicating between the two platforms, InkFrog has a duty to bridge the gap and solve the issue.

There are other minor issues, like; some synching issues, the app not covering all the listing descriptions and details that eBay has, and having to go through all the items I list on eBay to fill in the blanks that InkFrog doesn't fill.

I finally cancelled my subscription after a month of not listing new product. I really don't feel like spending four hours or more for 20 items.

Great app and a support you will always find. special thanks to Sheryl

Does not work! I would not recommend this app, as there are too many bugs and problems with it.

Great, easy to use ... amazing customer support. Six stars!

I have never left a negative review. This is my first:

By far the worst experience I have ever had with software. Thousands of false orders were created. Support took weeks to correct, then two weeks later, hundreds more.

Plus their syncing between Shopify and eBay repeatedly broke down. I had to continuously run a backup spread sheet just to track orders which took triple the time.

Their software left our Shopify analytics in shambles. I don't know if we will EVER be able to get it accurate.

I would NEVER recommend this software to anyone.