inkFrog for eBay , 리뷰 455개

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2017년 4월 26일

If you are selling on both Shopify and eBay this app is absolutely brilliant. Once you install it you will wonder how you ever got by without it. It took me a bit of time to get my mind around it but will save us countless hours and eBay stock headaches in the future. Their customer service is exemplary. Take the time to watch the videos and really think about the the rules you set in the link settings. Once set up you can forget about ever logging on to eBay......six stars!!

Cannon Sound
오스트레일리아
앱 사용 기간 14일
2017년 6월 25일

I spent 5hrs setting up my products and with 1 click of a button it all disappeared with no warning.

The Glass Father
미국
앱 사용 기간 4개월
2020년 11월 2일

I'm unable to list to ebay, unable to sync my inventory and basically unable to do anything with this software! Customer service seems more eager to quickly close out tickets then actually make this a functional tool.

Metta Home and Technologies
캐나다
앱 사용 기간 10개월
2020년 7월 29일

Easy to use interface and product import feature, very happy with the app itself.

However, seem to be experiencing a bug that does not let me keep the adjusted logo size - it just sticks with the original template logo size no matter what I try. Support hasn't been helpful at all in following this up further, quite disappointed to be honest. Hoping this will get resolved and will adjust rating accordingly.

BlackOwl GPS
오스트레일리아
앱 사용 기간 11개월
2023년 2월 26일

So much potential, yet so frustrating.

The best part of the app is that it is very good at automatically removing product as you sell on ebay, shopify, or in person between all platforms. That part was a life saver and very useful for us as we are an omni-channel seller.

The biggest downfall and the part that would drive me mad, is the glitches and lack of support to fix it. For example, I would spend hours listing items from Shopify to eBay only for InkFrog to have a listing glitch and remove every item listed. Not only does it waste an incredible amount of time, but it destroys any potential sales. When you do relist the same items, usually (and magically) there are no problems and it stays. But, eBay views it as spam or whatever and the items never get the same watchers or views. I would say nearly every batch I did for the last three months or more did this, and I think it really hurt my online sales. Customer service would usually blame eBay or Shopify for the issue, but how do you explain listing it the second time and there isn't a problem? Even if it is an issue with the app communicating between the two platforms, InkFrog has a duty to bridge the gap and solve the issue.

There are other minor issues, like; some synching issues, the app not covering all the listing descriptions and details that eBay has, and having to go through all the items I list on eBay to fill in the blanks that InkFrog doesn't fill.

I finally cancelled my subscription after a month of not listing new product. I really don't feel like spending four hours or more for 20 items.

Unusual Retail
미국
앱 사용 기간 10개월
답글 inkFrog, Inc개 2023년 3월 1일

Thank you for taking the time to share your experience using InkFrog.

We appreciate you bringing these issues to our attention, and we want to assure you that we take them seriously. We're constantly working to improve our platform and address any technical issues that may arise.

If you have any further feedback or concerns, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to regain your trust in the future.

2016년 10월 26일

Great app and a support you will always find. special thanks to Sheryl

Mydaynightshopping
오스트레일리아
앱 사용 기간 12일
2017년 10월 2일

Does not work! I would not recommend this app, as there are too many bugs and problems with it.

Bluenyledirectt
미국
앱 사용 기간 4개월
2016년 9월 18일

Great, easy to use ... amazing customer support. Six stars!

Kiss Freely
미국
앱 사용 기간 12일
2017년 11월 11일

I have never left a negative review. This is my first:

By far the worst experience I have ever had with software. Thousands of false orders were created. Support took weeks to correct, then two weeks later, hundreds more.

Plus their syncing between Shopify and eBay repeatedly broke down. I had to continuously run a backup spread sheet just to track orders which took triple the time.

Their software left our Shopify analytics in shambles. I don't know if we will EVER be able to get it accurate.

I would NEVER recommend this software to anyone.

Fan Gear Nation
미국
앱 사용 기간 4개월
2017년 1월 11일

Works mostly .. glitches with item compatibility mpn's .. etc etc .. but overall been using it anyway to keep a 3000 + item inventory synced for the last 6 months.. www.motorbikebitsonline.com

Stp Race Products
영국
앱 사용 기간 8개월