inkFrog for eBay

Stay away from this app. This app is constantly out of sync between our shopify store and ebay.
We've had to cancel more than 20 orders in the last couple of month. The worst part is their non existent customer service, they do not respond to emails at all. The chat is never available. Do yourself a favour and to provide you a broken service.

InkFrog is a terrible platform to use. I have been a user since 2014 (4 years, because I couldn't find anything else 'better') and have had many problems with them. Today, we discovered that thousands of our listing profiles were erased by InkFrog because of an 'update' and that the 'information is not retrievable'. They expect us to rebuild 4 years of listing profiles because of an internal update. We are looking for another provider now, I wouldn't suggest InkFrog to my worst enemy. They are beyond terrible, have extremely poor customer service, and the program is glitchy and slow.

We have over 10,000 listings on eBay Motors and they ALL lost years worth of compatibility profiles.

I would never recommend InkFrog to anyone.

If you value your business be very careful using this, inkfrog randomly updated stock for no reason causing us major issues having to cancel orders. eBay seller ratings plumitted because of this and had to spend hours rectifying this. 3 times its happened, little to no details from a really poor support team, Shame used to be a great product,

Would rate this a Zero- Backend team has no idea what they are doing nor will they honor anything they say- Avoid Subscription as once they have your money you'll never get it back even if you cancel your account and they "mistakenly" never did on their end. Guess my company is just out of that money now as they refuse to refund their error.

LIARS!!!! I have been a customer for years. I used their app on 3 sites. On a routine import Inkfrog mixed up all the images so the items in inkfrog had the wrong item. I tried to work with them. I had to get shopify involved. Shopify proved to them that I never changed the images. They refused to acknowledge it was their mistake. Their customer service is the most RUDE and ARROGANT and its not a language thing, they are American. Their goal with customer service is to confuse you and frustrate you until you drop the issue. I have never written a negative review on shopify before for an app. Sometimes the App works but there is no company I would wish to go out of business more than EBAY Connect/Inkfrog. Use them only as a last resort. I'll remove this if they apologize and admit they lied which they have.

Had been using for around 9mths now, was great at the start. However, it seems that no fixes are implemented to their app if shopify updates themselves.
There has been a few big updates from shopify, and every time this app gets worse and worse! I have seen my EBAY rating from top rated seller drop to below average in the last 8 weeks due to this app not syncing correctly and hiding sales, missing sales, pricing wrong etc!

I will be uninstalling this. I feel as it just makes so much extra work, it has affected my businesses reputation.

Would really think twice about installing it.

TERRIBLE. My orders are not syncing through from Ebay. I have orders pending in my eBay and my team can't see them in Shopify in order to ship them. This has happened several times and no solution. I also have inventory syncing issues all the time. Convenient when it works but right now TERRIBLE.

this app is horrible. price point is good but now api's dont work and i'm paying for an app that tells me "api's don't work" and to upload directly to ebay. what am i paying for then?

I used to think this app was pretty good, but lately, I keep having problems syncing my inventory. For example, something will sell on eBay, say, yesterday, and today, the inventory still hasn't synced with my Shopify store. Also, when I contact customer support, it seems like they just manually update it, but don't fix the root of the problem. They do not care. All they say, when I ask why it takes so long to sync (sometimes 24 hours later, the inventory still has not synced), they just say, Sorry there was a delay. Support has become terrible. If I was okay with manually updating everything myself, I wouldn't bother contacting them.
Right now, every time I sell something on eBay, I have to make sure that the inventory levels are synced. Furthermore, when I import products, sometimes there are problems where the import gets "stuck" and all the time you spent saving the settings for each listing will be lost. Very irritating and time-wasting.

Terrible customer service.
I want to change the app..
Quick response but just sent templates.
I can't recommend