inkFrog for eBay

I've been using inkfrog for nearly 2 years now and for the most part it's been really good. It generally keeps the inventory synced up regularly and the support staff are fast to assist (usually have issues resolved in 12 hours or so) however the software can be terribly unreliable when it comes to syncing orders from ebay to shopify which is a real pain. It results in a lot of lost time have to double check that everything is synced up and occasionally results in orders not being sent out when they should. The staff have done their best to assist but have advised me it's not something that will be fixed as it occurs for a multitude of reasons.

EDIT: Downgraded to 1 star due to the software becoming increasingly worse and costing our business money and reputation.

I use this daily to feed multiple ebay accounts. Saves so much time and its very flexible. Easily pays for itself every month. Been using this app for 2 years.

Using this software has been the worst experience I've had with Shopify. I wouldn't recommend it to anyone. It would make changes that I had set to not be changed.
Support was rude and unhelpful.

Great app. Glad I have found it and there are people who made it! Makes my life easy. Thank you.

The team is very easy to work with. Customisations take many iterations - change the font, hange the placement, change the size etc etc and it is not always possible to foresee all the customisation at once before briefing the app team. So although I felt I was being demanding in asking for more & more, the support team delivered it all gladly. So now I am a satisfied client! Recommended!

St Ives Tackle
I opted for inkFrog so that I could link my Shopify to Ebay and prevent over and under selling. First impressions were that it is rather complicated and even though I looked and fiddled about with the trial I couldnt really get my head around it. At this point as I had over 500 existing Ebay listings to link to my store , I booked a one to one meeting and subscribed to the unlimited account and finally started to get my head around it.
I have been working hard to understand how the system operates and consider how the settings function. I neednt have worried though as I have used support from the inkFrog team a few times now and after following their instructions have been able to get my ebay listings all linked up and can now get on with creating new listings from Shopify to Ebay using inkFrog.
The support has been very prompt taking about 15 minutes for a response and any issues have been sorted immediately.
It is a complex tool but seems able to do pretty much anything you need it to. I need to keep stock levels across 3 outlets synchronised and its great for that.
In summary if you take your time to master it and dont be shy of asking for help from support it will prove to be a great tool for both listing and linking products. Five stars from me.
St Ives Tackle

I started out with doubts, but am happy now. I linked this app to my Shopify account, in order to get access to my eBay messages. It looked like inkFrog supported that feature, but only the ebay message headers would import, and any graphical links were omitted. I sent inkFrog support a message, and they had it completely fixed in about 2 days. However, they did respond to me, in about 5 minutes. Their support is top notch. They always get back to me, in about 3 to 5 minutes, with an answer...even on the weekends.

However, today (2/1/19), I tried to turn on the feature for inkFrog to auto send feedback to eBay, and even tho their help file shows how to do it, that feature is missing from the app. I sent the complaint to inkFrog, just before writing this review.....now, 3 minutes later, I get a reply from them telling me that this feature isn't included in the "Basic" plan. I need to have the "Unlimited" or "Designer" plan. Even tho that was made clear to me, before purchase, I did not see that, and I feel that omission to the Basic plan, is in very poor taste. I will augment this review to 5 stars, if anything changes....

Used it for more than a month, so far so good. Orders are syncing fine, no problem found so far. Thanks

Really Impressed, very easy to use but when you do get stuck or have any problems the support is excellent very helpful. No complaints so far many thanks

Thanks a lot, everything is still working great!! Check it out in action here!!:
https://www.exoticknifescales.com