inkFrog for eBay

What I love about the inkFrog for eBay app is that it's so easy and clear to list products, I chose it because it helped me easily list my products and made my job easier.
I would say it would be nice to have it fixed. Out of the many products listed, most of the products fail. If this can be fixed then the app will be a nice and simple app.

Absolutely amazing platform!!

I swapped to InkFrog from CedCommerce's eBay app due to the amount of issues it had with sync, stock, pricing, ending items when sold out, etc.

Michelle helped me in the early stages with teething problems I had with InkFrog and so far, so good!

SHIPPING PROFILES ARE DESTROYING ALL SHIPPING POLICY. REMOVING SHIP TO LOCATIONS< DISCOUNTS. CANNOT TELL WHICH OOF THERE PROFILES ARE WHICH< LOOKS LIKE "inkFrog Shipping 7a7e09a4-350a-4a2a-8b7c-5f3c0ba2e4d4 " Every time the quantity updates on SHOPIFY it updates EBAY and DESTROYS SHIPPING POLICIES. Cannot disable synchronization on SHipping Profiles. SUPPORT was no help. They insisted it works.

I find the big paragraph of errors confusing. Should be in bullets so its easier to understand what I need to correct to get my listing live on ebay. Other than that, the apps is good

Useless, does not work! I spent $29 and after less than 24 hours I am annoyed and frustrated. Does not do the job it is either intended for or advertised to do.

Okay, I'm HIGHLY annoyed. I wasted over 2 hours setting this horrid app up all for Shopify to tell me that I am now allowed to manage and add my products that I am dropshipping to EBay. Guess I'll just have to add them manually and do it all without an app. If you're dropshipping DO NOT download and use this app. It's a huge waste of time. I don't recommend this in the slightest. Thanks for wasting my already minimal time.

If you are looking for a good sync tool that allows you to bring your own app this makes it easy to manager eBay via Shopify.

Really happy with the App and communication; Just transferred from another app to sync products between my website and eBay and has been so much easier to navigate from the start. Hopefully my experience will continue this way.

I used the inkfrog to load my ebay store into shopify, and now use it to load new items from ebay into shopify store. I find it easier to keep both stores in sync this way.

Very happy so far with this app. Much easier to use than most of the other apps. Integration is much easier. I am not technically savvy and this app was not stressful in setting up and using at all.

We tried to make this app work but lost our patience when the customer service actually started to reply with sarcasm (yes, sarcasm). When we switched to Cadisto for our eBay connection, we learned exactly how bad this app was. It is way too complicated, it is buggy and they try to make your feel like every problem their software has, is your fault.

Inkfrog was the best app for selling on eBay but things changed. The app needs serious upgrade. I contacted support as I couldn't set eBay prices correctly and "they" kept sending me to the FAQ page - really no help.

app doesn't work, products doesn't import and developers never reply to any email or chat. app has good things in it if it works

App ran fine for awhile, then I tried to re-install it after an error. It stopped connecting to my Shopify account, so I tried to get help. Waited two days, contacted them again and was curtly told that when they knew, I'd know, and then they cut me off. Don't bother paying for an app you can't reliably use.

App completely fails to install in latest chrome browser, just comes up with a runtime errors page, making it unusable.

This was very easy to use and streamlined the entire process. I wish I would have started this much sooner!

very easy to do and such a big help with the set up. My developer was so happy to have this done and done so easily.

Great tools according to me. easy to use and work as it should!
I have tried several ways to connect my store to eBay and now I am satisfied, I found what i needed!

Easy setup, features work as designed. Mainly however we use the standalone app of InkFrog. Clean interface, Robust

Absolutely horrible app. It listed my item for $2.50 instead of $25 resulting in dozens of sales that I had to cancel resulting in unhappy customers.

Très bonne application pour faire des importations de shopify à Ebay et prix abordable ! J'ai pu importer plus de 100 produits sans problème.

Update 19 October 2020 - This product has gotten worse. Since my earlier post in August and the initial one in July the software has continued to be buggy. A fix was put in last week, after about 4 months i think of the issue being present where there are timing delays from when you get a sale in eBay to when your shopify store gets updated. Its not fixed and im still experiencing delays. The order can come in anywhere from 15 minutes to 12 hours later. It poses policy issues for ebay because i sell in multiple channels and if i sell the item in shopify while its actually been sold in ebay but shopify doesn't know it i run into major problems. As of today their servers are down and i cant list. Its an extension of the sync issues i think. I have stock to list on ebay that i cant list through inkfrog! They have now put my sales at risk. They do not compensate as per their policy. Their listing templates are still broken. DO NOT USE THIS PRODUCT. IT DOES NOT WORK PROPERLY and will create more problems for you.
Given the effort to migrate to a new platform and redo my templates i am staying on the tool until December when i am shutting more ebay store over the hoilidays and will do a full migration to a new platform then and relist with a product that works. My initial review in August 2020 - Does both custom fields and templates. Better than the ebay and ebay link apps. Tried both. No good. I was SO Happy with this product when is started using it. Through Mid July 2020 and into August alot of bugs started. Sync issues. Then the BIG ONE - the templates stopped working. Once published they couldn't be centrally updated any more. I ran into legal issues with my pricing and listings not being updated and hand to manually adjust every listing - i have over 50 listings. Why use templates if you plan to manage each one individually. They have not provided a timeline to fix the issue and refuse to credit or refund me the cost of the template subscription. Now i am stuck with this due to the massive cost to move to a new provider and start all over again. it's really frustrating. i just want the templates to work again :( Go back to what you were doing in June 2020 the product was so good then.

Very easy to upload products to eBay using eBay Connect. I have used this app for other Shopify Stores that I have. Very user friendly.

The app doesn't sync items properly, neither it does it regularly. Once you synced it with your shopify store, any new items you list or changes you make to your existing items, it DOES NOT sync them automatically with eBay. You need to manually do it one by one. On top of that, the small plan gives you 300 listings but it also counts towards this limit all the previous listings you had on eBay. Say, you want to list your 100 shopify items on eBay using this app, but you already have another 201 items listed on your ebay account that are not associated with your Shopify store, they will also count towards your limit and you will have the total of 301 listing which exceeds your plan limit. There is no way to avoid it, even though it's so stupid because the app is to sync with Shopify (otherwise why would I need it in the first place?!) As many have already said here, customer service is very unhelpful and their replies leave you wonder if they even want you as a customer. At this stage I am actively looking for another app.

I am changing my review not all because of inkfrog but because of mostly because of ebay. EBAY can ruin your business in 3 seconds flat. I sold $2500 worth of items to clients who are not qualified clients. There has been issue after issue with Ebay I would steer clear of them. Do not be fooled when thinking "this time it will be different". It will not be different and you will dig a hole that will be very costly to get out once you realize there are 10 requests for returns and ebay goes out of their way to ensure it is difficult. I did run into pricing issues which did cost hundreds to remedy. Ink Frog needs to fix pricing issues when you are uploading 700 items and 10 items list for 50% their original prices and receive immediate purchases it is very difficult telling a potential customer, whoops issue with inkfrog I have to cancel. There is no faster way to receive 1-star ratings from "EBAY" clients.

If there is any issue that actually requires them working on (you'll encounter many such issues)
They will just ignore you, close their eyes, plug their ears and wait until the problem (you) will go away.

From the beginning I never felt like the support team was actually there to support. The app also has so many issues. Variants do not sync correctly, app lags and has such long delays and no one will tell you why. You can send them an email with a list of issues and you'll get back a one liner response that doesn't answer the questions you had. I am only going to keep trying to work out the kinks since I've already spent money on this. But if you are looking for a solution to get your listings on ebay from Shopify, I HIGHLY recommend looking at other services as I should have.

****UPDATE 8-11-20 @ 12:10AM*** This is an email from Michele at Inkfrog. Even when they know their system has an issue and you request a credit for the time and money its costed you, this is what Michele @ InkFrog sent me:

Michelle (inkFrog)
August 10, 2020 10:51 PM (UTC-07:00)
Hi, Gabe.

There is a known issue with slow loading of some inkFrog accounts that the dev team is aware of and actively working to resolve the issue as quickly as possible.

inkFrog is not obligated to provide a credit or refund at this time - https://www.inkfrog.com/terms/

Sincerely
Michelle
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From US (IkoinicStudios) Sales
August 10, 2020 10:29 PM (UTC-07:00)
This is all it does when I click the “live” listings under eBay. I’ve cleared my cookies, cache and all history in Safari and even used Chrome and Firefox and the issue is still the same. What’s the solution for this?

This is the approach this company takes with their paying customers. Apparently, through THIER terms of service, they can pretty much destroy your system, have system delays, and there was something about transferring of code and trojan horses in THEIR terms of service that may occur but again, they are not liable. The only thing they are liable for is to collect your monthly service charges every month. Good going Michele @InkFrog. BTW, everything I just mentioned can be found on their Terms of Service so please read those before deciding to to business with this company.

The app has a huge flaw. I use it to list my products on ebay and my buyers want to purchase multiple items which requires me to change the "require immediate purchase" default. This allows the app to cycle through the multiple items by listing them on my shopify store and then cancel them. I have had as many as 70 fake orders created by the app for an original order of 10 items, until the buyer actually completes the purchase. Very poorly designed. Messes up the store analytics and order count, etc.

A very serious app. shopify integrates with eBay connect and eBay Connect integrates with ebay.

Very helpful, easy to use and much faster than anyone else. From listing to manage order in a great workflow.

This is the worst app EVER. Every month, I get charged for every Ebay fee twice because I have to pay fees on Shopify for every sale that sells on Ebay. I also got hit for double shipping fees this month. Shopify charged me for the same fees I already paid on Paypal for shipping. At $30 a month, this is a waste of money and all the time you invest in getting it set up. Not to mention, the "templates" have a huge learning curve. The free ones are ugly and the paid ones are cluttered and anything BUT elegant. DO NOT WASTE YOUR TIME AND MONEY.

Easy to use and navigate. I am excited to use this app. Listed products easily, any problems highlighted immediately.

I have been using inkfrog for about 6 years and I absolutely love it. Now I have a shopify store also and they have my inventory on poinT! I will never use any other software. I would be lost without it and they continue to grow with the market and software so I can use them across all the platforms I am using. Thanks so much guys!!

I love this app, its allowed me to easily sync by ebay listings to Shopify. The only issue I have found is that it syncs ebay auctions with bids to shopify as buy it now listings at what ever the current bid is.

Use it all the time, since years now. Love it every time!
It does make my life SO easy, having to navigate between multuple eBay accounts and now Shopify. Keep the good job :)

A mí me está funcionando muy bien, sólo visito ebay para ver cómo queda... pero vamos, me ahorro todo ese tiempo de tener que publicar en ebay.

Absolutely effortless!! A million times over, THANK YOU!! Looking forward to the skyrocketing sales!!!

Best way to sync ebay to shopify. Cant wait for more ways to link. Hopefully there will be a link to Mercari in the future. Keep up the great work inkfrog administration!! Inkfrog is the greatest, easiest ebay listing sync method to shopify. I think that the cost per year is well worth the effort that the company puts into their customer satisfaction. I will be a long time die hard subscription advocate for this company. I appreciate all that you do. Inkfrog is the easiest way to link your ebay account listings to shopify and they will sync sells across both platforms. Best way to sync ebay to shopify. Cant wait for more ways to link. Hopefully there will be a link to Mercari in the future. Keep up the great work inkfrog administration!! Inkfrog is the greatest, easiest ebay listing sync method to shopify. I think that the cost per year is well worth the effort that the company puts into their customer satisfaction. I will be a long time die hard subscription advocate for this company. I appreciate all that you do. Inkfrog is the easiest way to link your ebay account listings to shopify and they will sync sells across both platforms. Best way to sync ebay to shopify. Cant wait for more ways to link. Hopefully there will be a link to Mercari in the future. Keep up the great work inkfrog administration!! Inkfrog is the greatest, easiest ebay listing sync method to shopify. I think that the cost per year is well worth the effort that the company puts into their customer satisfaction. I will be a long time die hard subscription advocate for this company. I appreciate all that you do. Inkfrog is the easiest way to link your ebay account listings to shopify and they will sync sells across both platforms.

This is a very good app I've been using it for years, great and fast support also. I highly recommend it.

Ease of import was fantastic, other apps put you through a big drill of hours of setup for processes that should already be set up by default and then can be customized later. Customer Support was fantastic and jumped right in to help. Their dashboard is easy to read and easy to navigate. They have multi-user accounts and now Amazon! So a win-win!

I used it to connect my shopify account because in was easier to use eBay Connect to help both apps merge.

It's good. Easier to use than other apps for sure. There are many features that although we don't really use but look very useful. Recommended for eBay connection

If I could give it 0 starts I would. The support team, as reported by others, is the absolute worst. They are rude, indignant and offer no solutions other than "fix it yourself". My support question was answered with "Please dont email and message us." instead of "Good morning, I would be happy to look into that for you." or "Give me a moment while I look into your issue." (Customer Service persons: Marcella and Marie). Secondly they add their own hyperlink and logo to all of your eBay listings. I've been told this is an eBay problem and I should fix it myself manually deleting it one by one on all 6600+ listings on my store. This hyperlink and logo is against ebay policy and can cause one's account to be flagged and removed by eBay and exists within the programming on their site. Given that they are receiving a monthly fee there is no reason for inkFrog to add this to their customer's listings. It's a parasitic practice. Syncing accounts does not work correctly, takes over 24 hours, has to be run several times in order to get all products captured and still does not capture product categories or all product info. This app is more trouble than it is worth for $30/month.

*Review Update April 21, 2020: The Customer Care team has advised their product does not have the functionality that it did have previously. Product sub categories at one time populated with the product when migrating the listing from Ebay to Shopify. When those sub categories abruptly disappeared it cut the functionality of all of my menus. inkFrog's reply is that the product does not have that functionality and offered no solution. This confirmed for me that their product is far more hassel than it is worth and can potentially cause major issues with one's ecommerce site. AVOID AT ALL COSTS or believe me it will end up costing you.

Could be amazing but the amount of time wasted on this app has made me grey. They embed their link on each listing that violates ebay policy so your listings cant be live .. ARRR

Awesome! Great customer support and great system. It just takes some patience at first to learn. But once you got it, its easy.

Amazing app!! I love the functionality it has, I would recommend it to everyone , easy to use and much more then I would have thought

Terrible customer service.
I want to change the app..
Quick response but just sent templates.
I can't recommend