inkFrog for eBay

Doesn't stay synced. Buggy and slow if you have many items. Customer service not very helpful.

I am so so so happy I made the switch and moved to Inkfrog (eBay Connect). I only wish I did it sooner. Fabulous, professional ebay templates, easy instructions to create your own if you wish, and the publishing component of the APP is very easy to use and navigate around without much need for training or support. However, when you do need help or advice, the customer service level is impeccable and the overall approach comes across as very willing to help. Glad with my decision - no hesitation to recommend an app that imports, publishes and has professional templates in one APP.

Great app, used now for many years. wish it had more features and more UK marketplaces, but that won't add at this stage anyway.

Been using this App for a really long time. It is a great App to list products on eBay with and I was a huge fan of it for a really long time. I wish I could give it a better rating but the problem is it has problems with syncing orders between Shopify and eBay. It fails to sync the inventory roughly 2-5% of the time and results in inventory being oversold which is a huge hassle. I brought this issue up to them many times and it's been over a year hoping that they would rectify the issue. Eventually, I was recommended to manually check whether inventory had been updated properly myself at the end of the day, which is quite ridiculous. I ended up having to shut down my Shopify store temporarily as it was disrupting the workflow too much. Sad because if they would fix this issue, I would say Inkfrog would be my go to App. But it's not usable at it's current state and they don't seem like they want to fix or improve the problem like they used to.

Tracking #s doesn't sync all the time. It is very hit and miss with what it will sync. I have to force sync every day. wast of time. Also I contacted customer support manny times with problemmatic result.

InkFrog made this so easy. Not only provided excellent customer support but took me through the whole process step by step. I was up and running in no time compared to other sites that were so difficult that I gave up on them. Cannot recommend InkFrog highly enough.

UPDATE:
We now have a new issue with Inkfrog: It created hundreds of duplicates of some order because of a linking issue with their software (as mentioned by their customer service, not due to our fault - we have the transcript of this of course). Therefore, we now have 161 false orders that are completely unbalancing our financial reports (and forcing us to pay taxes for sales we haven't made) and now require manual cancelling, a task of many hours.
Inkfrog refuses to compensate us for that, even if they admit to the fault.
If you'd like to pay 20$ a month for a service that will cause you trouble because it just doesn't work: we totally recommend Inkfrog.
If you are looking for an easy solution to sell on ebay without any issues, keep looking and please, let us know what software you use because we won't be using Inkfrog anymore!

Previous Review:
We used their app for a while and starting a few months ago, we started receiving issues with sales on ebay not being pushed to Shopify: this created many inventory errors that we had to deal with. We've been in contact with customer support for days now and nobody is answering our questions. They gave us solution, that do not work (force synch orders, but force synch doesn't work because inkfrog says that the products are not linked to Shopify and of course... when you go see the product, everything is well linked) and all we get is ridiculous messages telling us that they "Pushed order #xxxx to Shopify", which is useless since we get 3 to 10 errors like these every days - what do you expect us to do, write to you 10 times a day so you can synch our orders?
Their customer support is a mess and your messages get transferred to one person to another and no follow up is done. The promise of this software was very high for us and the options seem fine, but IT SIMPLY DOESN'T WORK and nobody at Inkfrog has any idea what is going on.
After a week of terrible customer support, we will now invest our time into making a proper complaint to Shopify directly instead of being send ridiculous replies.

This app works very well for creating listings easily for Ebay. Love it! We can even create variations that are "ebay exclusive" which don't sync inventory etc.

Stay away from this app. This app is constantly out of sync between our shopify store and ebay.
We've had to cancel more than 20 orders in the last couple of month. The worst part is their non existent customer service, they do not respond to emails at all. The chat is never available. Do yourself a favour and to provide you a broken service.

Great. Easy to setup, easy to manage. Never have to go into eBay. Templates make formatting a breeze.