inkFrog for eBay

I ended up deleting this app because it was becoming more of a pain than help. I tried for quite some time to make it work and several attempts with support. Support did respond quickly which was nice, but they provided very "by the book" not helpful answers. I already didn't understand what to do and they would respond with eBay lingo and terms that continued to make no sense. My biggest issues were inventory was NEVER syncing correctly. When I would go to import a product it would say I had for example, 5 available...however, my shopify inventory would be different. If I didn't know exactly how much I had of something, I could easily import all these items to eBay and not really have them. There is a lot of back end work with this app still and I don't feel confident in it's abilities so I have disabled the app and I am moving on. It might be ok for more advanced eBay users, but I am pretty tech savvy and I couldn't get this to work as I wanted (not very familiar with eBay).

app doesn't work, products doesn't import and developers never reply to any email or chat. app has good things in it if it works

Leider in Deutschland nicht zu gebrauchen (Stand Februar 2023). Namen und Adressen mit Umlauten oder "ß" werden mit der immer gleichen Zeichenfolge "�" verstümmelt, so dass man sich in ebay einloggen muss, um die korrekten Adressdaten nachzulesen und diese manuell in Shopify zu korrigieren, bevor man die Bestellung weiter bearbeiten kann. Der Fehler war bei inkfrog noch nicht bekannt. Nachdem ich darauf hinwies, hieß es, man arbeite daran.

Ein anderer Fehler war bekannt und der gab den Ausschlag, inkfrog wieder zu deinstallieren: Das Textfeld für die ebay-Rückgaberichtlinien bei inkfrog erlaubt nur 250 Zeichen. Die rund 4.000 Zeichen einer typischen deutschen Widerrufsbelehrung akzeptiert inkfrog nicht, mit dem Ergebnis, dass die Warenbestände nur von ebay zu inkfrog/shopify aber nicht von shopify/inkfrog zu ebay synchronisiert werden.

Unangenehm fällt beim Installieren/Registrieren auf, dass eine Kreditkarte angegeben werden muss. Es heißt vom Support zwar, die Abrechnung erfolge über shopify, aber das stimmt nicht, es wird direkt von der Karte abgebucht.

Pluspunkte für den günstigen Preis und den ansonsten schnellen, freundlichen Support. Aber das hilft halt nichts, wenn die App bestenfalls nur halb funktioniert und kein Zeitpunkt genannt werden kann, wann die Fehler behoben werden.

Works great, easy to use, I would recommend!

Great, product, gives a good start into listing a product.
The other competitors seem not to get it right.

Not happy at all. It acts funny. It increased the prices on ebay a lot more than what I had on my store. Store price was $18 inkfrog listed it on ebay for $53!!
I contacted the support and they said the setting to sync shopify prices were off! This was totally false as i check the setting. They forced syn certain product. I imported new list and the list has the same issue. I lost a lot of sale because of this bug in InkFrog.
I am not looking for alternatives.Can't keep paying InkFrog for losing sales.

This is a very good app I've been using it for years, great and fast support also. I highly recommend it.

The app just doesn't work. I have been in contact with support, but it's just not working. The app does not sync orders and does not adjust quantity on ebay when items are sold (those two things are basically the whole point of this app, so it cannot even fulfill the most basic promises). My settings are set to sync as they instructed me to do. I don't know how to get this thing to work. Making the ebay listings is easy, so I really really wish this app did the absolute basics of showing me orders and keeping correct quantity. Please, just fix those two (should be very simple) things and it would be a 5 star app. Currently, I have the free version because I can't spend a monthly amount if it isn't working. I would gladly upgrade in a heartbeat if you can fix it. I gave 2 stars because the customer service is good.

I really like this app. It does a lot for us; templating, posting, inventory management, etc. It hasn't been a seamless experience, though. We've been in contact with support frequently and they've been very responsive and helpful. Issues have centered around onboarding (sync settings REALLY need to be all configured up front), GTC Cancellation / Re-listing (the tooltips aren't quite accurate), etc. and issues have generally required manual fixing which is tedious and time consuming. It's frustrating to hit the snags but, once resolved, they stay resolved. Aside from the speed-bumps, InkFrog + Shopify really gets a ton of work done. We're overall very pleased with it.

Slow and doesn't properly keep prices synced between Shopify and Ebay. For some reason it seems to randomly increase the price on some products by a large amount, and then constantly fails to sync between the two. This app is a whole lotta hassle as I have to review all ebay prices and settings for every product, but three stars since it does save time.

Unfortunately there is no other apps that I can find that accomplish what Inkfrog can, so I am stuck using this like everyone else. This is what lack of competition breeds.

EDIT: Removed the program and downgraded to one store. This app creates more work then it solves, and should not be trusted in any way.