inkFrog for eBay

The app just doesn't work. I have been in contact with support, but it's just not working. The app does not sync orders and does not adjust quantity on ebay when items are sold (those two things are basically the whole point of this app, so it cannot even fulfill the most basic promises). My settings are set to sync as they instructed me to do. I don't know how to get this thing to work. Making the ebay listings is easy, so I really really wish this app did the absolute basics of showing me orders and keeping correct quantity. Please, just fix those two (should be very simple) things and it would be a 5 star app. Currently, I have the free version because I can't spend a monthly amount if it isn't working. I would gladly upgrade in a heartbeat if you can fix it. I gave 2 stars because the customer service is good.

The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items still being listed on eBay several hours after selling out in our Shopify store.

You can report this to support, as we have done, All they will tell you is that they will pass it on to the developers, and you never hear any more from them. Had the same issue with their extra cost templates; we reported bugs several times only for support to supposedly pass it on to the developers for nothing to be done.

In our 'final straw' experience, we asked for an explanation as to why a particular item did not sync and advised them that unless they could provide this, we had no faith in their app and would stop using it. Guess what, passed to the developers and heard no more even when we chased them up to give them the opportunity to redeem themselves, we were just fobbed off. So, we weren't bluffing; we can't continue to use an app that is so unreliable in such a critical area and be met with a lack of support and have thus cancelled our subscription and uninstalled this app.

So much potential, yet so frustrating.

The best part of the app is that it is very good at automatically removing product as you sell on ebay, shopify, or in person between all platforms. That part was a life saver and very useful for us as we are an omni-channel seller.

The biggest downfall and the part that would drive me mad, is the glitches and lack of support to fix it. For example, I would spend hours listing items from Shopify to eBay only for InkFrog to have a listing glitch and remove every item listed. Not only does it waste an incredible amount of time, but it destroys any potential sales. When you do relist the same items, usually (and magically) there are no problems and it stays. But, eBay views it as spam or whatever and the items never get the same watchers or views. I would say nearly every batch I did for the last three months or more did this, and I think it really hurt my online sales. Customer service would usually blame eBay or Shopify for the issue, but how do you explain listing it the second time and there isn't a problem? Even if it is an issue with the app communicating between the two platforms, InkFrog has a duty to bridge the gap and solve the issue.

There are other minor issues, like; some synching issues, the app not covering all the listing descriptions and details that eBay has, and having to go through all the items I list on eBay to fill in the blanks that InkFrog doesn't fill.

I finally cancelled my subscription after a month of not listing new product. I really don't feel like spending four hours or more for 20 items.

I have used InkFrog for many of my stores. It is faster than the other ones in synching inventories, almost instant really, which is amazing. I don't really care about processing orders on Shopify, because eBay offers the best prices on postage, but inkfrog offers these great templates to make my eBay listings stand out without spending additional money. I love InkFrog and it is always reliable. .

I find the big paragraph of errors confusing. Should be in bullets so its easier to understand what I need to correct to get my listing live on ebay. Other than that, the apps is good