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List to eBay faster than ever before. Export your eBay listings to Shopify. Keep your eBay or Amazon orders and inventory in sync with Shopify. Create beautiful eBay templates too! Manage your orders, messages and more.
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The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items still being listed on eBay several hours after selling out in our Shopify store.
You can report this to support, as we have done, All they will tell you is that they will pass it on to the developers, and you never hear any more from them. Had the same issue with their extra cost templates; we reported bugs several times only for support to supposedly pass it on to the developers for nothing to be done.
In our 'final straw' experience, we asked for an explanation as to why a particular item did not sync and advised them that unless they could provide this, we had no faith in their app and would stop using it. Guess what, passed to the developers and heard no more even when we chased them up to give them the opportunity to redeem themselves, we were just fobbed off. So, we weren't bluffing; we can't continue to use an app that is so unreliable in such a critical area and be met with a lack of support and have thus cancelled our subscription and uninstalled this app.
Thank you for taking the time to share your experience with our app . We apologize for the inconvenience you have experienced with the syncing feature.
Providing excellent service to our customers is our top priority, and we regret that we have not met your expectations in this instance. Your feedback is valuable to us, and we will be sure to pass it along to the relevant teams.
I swapped to InkFrog from CedCommerce's eBay app due to the amount of issues it had with sync, stock, pricing, ending items when sold out, etc.
Michelle helped me in the early stages with teething problems I had with InkFrog and so far, so good!
Thank you for the review SA22 Fashion Ltd!
SHIPPING PROFILES ARE DESTROYING ALL SHIPPING POLICY. REMOVING SHIP TO LOCATIONS< DISCOUNTS. CANNOT TELL WHICH OOF THERE PROFILES ARE WHICH< LOOKS LIKE "inkFrog Shipping 7a7e09a4-350a-4a2a-8b7c-5f3c0ba2e4d4 " Every time the quantity updates on SHOPIFY it updates EBAY and DESTROYS SHIPPING POLICIES. Cannot disable synchronization on SHipping Profiles. SUPPORT was no help. They insisted it works.
Thanks for letting us know that you've experienced some issues using shipping profiles chirokmd. We've reviewed the support request and would like to connect with you to get a full and better understanding of the issue that is being experienced regarding the shipping profiles. We'll reach out to you directly.