Service is excellent, app is easy to use, although tend yo use the Head to the website button as it seems easier sometimes.
Times were slower during initial lockdown, but communication was good and so I could inform my customers. Delays were inevitable and most customers are understanding as we're all in the same boat.
End customers are very happy with the quality.
We've used Inkthreadable (a lot more than we expected to) since launching our brand. The app and UI is clean and fairly easy to navigate, although I would request a bit more clarity for the payment requirements etc, as that's a bt of a mindfield. That being said, the Inkthreadable teams support has been excellent and really makes them standout. Things have gone wrong, and issues have been flagged, but the team have identified and rectified our points, sending out replacement products when needed, FOC to us, which is all we can ask for the moment. Long term, it would be good to have some QA level back and forth, but understand that is difficult whilst ensuring rapid delivery as we require.
The quality of products on offer is excellent, we chose to stay clear of the cheapest options for most product and this paid off, the quality is great and selection is unparamount in UK POD services. Add to that environmentally aware packaging and a good notifications system for fulfilment, and we're happy!
Keep it up team, thanks for all the support!
Everything is great so far, but only thing is no factory for US. Shipping prices for this region are gigantic.
I have been using Inkthreadable for just over a month now and haven't really had any problems with their service. Their app integrates with shopify quite nicely, meaning its easy to mock up designs on their website and transfer them straight to your store therefore reducing the time it takes to create new products. I feel 4/5 stars is a fair judgement of their service as printing and shipping times can be a little slower than ideally you would want. But this is to be expected with a company printing on demand to a range of clients, therefore it is something you take on-board before choosing them as a supplier. Overall for me, the pro's of using their service and they are UK based, clearly outweigh the con's.
After previously having a lot of issues with Inkthreadable we decided to give them another go as we really wanted to work with a UK based supplier and we have been pleasantly surprised. They seem to be living up to their promises so far and we hope to continue working with them for the foreseeable future.
Only Chill Vibes
My store onlychillvibes.com has been using Inkthreadable since its inception and it has done nearly everything (expanded below) perfectly. Here's a overview.
Product selection : true it is currently the best in Europe, but there can always be
more products and product options.
Printing quality : we use Continental Clothing Earth Positive (50% cotton/ 50%
tencel) for our apparel and both the hoodies and tees have
come out better than expected.
Digital mockups : Could use a lot of improvement!
Production Time : One word that would describe it, would be patchy. Sometimes
the delivery has been within 3 working days. Other more
frequent times it can get up to 10 working days (within the UK).
App : Not the most user-friendly but isn't that complicated.
Payment : Works well.
Customer service : Excellent and friendly staff, however, I have had some
circumstances when they have not informed me of certain
issues with orders.
Overall : Inkthreadable is a good service. Now, there are certain
improvements and other add-ons I would love to see (e.g.
branded packing inserts) that would increase the services