Customer support
inPerson

inPerson

by Maui New York

Video Chat with your Customers

3.0 of 5 stars(2 reviews)
$19/month. 7-day free trial. Additional charges may apply.
Add app

Unlimited Video Calling

Offer a new form of customer service directly in the browser without redirecting customers away from your storefront.

Reduce Return Rates

Reduce returns by demonstrating fit and functionality in person with customers.

Upsell Customers

Gain insights on your customers by actually seeing them and tailoring your clienteling strategy to their appearance.

About inPerson

Talk to your customers in person!

Most chat apps stop at texting, but inperson allows clear, fast, real time voice and video chat directly in the browser both on desktop and mobile.

Thanks to a beautiful and simple admin interface, customer service staff will be able to start answering calls in minutes after installation.

Since the dawn of e-commerce, online retailers have struggled with higher returns and lower average order values than physical stores. Clothing can't be tried on so it often doesn't fit. No sales associates are available to upsell or answer questions. Carts are abandoned without any apparent reason. Try inperson to help solve these issues!

Requirements

After installing inPerson on your shopify store, you will be redirected to our onboarding flow for the following steps:

  1. Camera Testing
  2. Widget Customization
  3. Team Invitations

Requirements

For inPerson admins and agents, a webcam and microphone is required. Although the interface is optimized for mobile, a laptop or desktop is recommended.

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Agent Unlimited

$19/month

$19 per agent

  • Unlimited Text, Voice and Video Chats

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    50% of ratings are 5 stars
    (1)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    50% of ratings are 1 stars
    (1)
View all 2 reviews

Most recent reviews

Olivia von Halle dev

Rating
1 of 5 stars
Last edited
August 24, 2020

We've installed this app and though initially promising, having issues running it from Chrome within an iPad, have contacted InPerson but haven't heard back yet. Please would someone be able to get in touch with me at natalie@oliviavonhalle.com, Thanks

uniqbrow

Rating
5 of 5 stars
Posted
August 3, 2020

This app is truly amazing, I can't believe this didn't exist before. We can now chat directly with customers like another chat bot, but give them the chance to speak face to face. With Covid-19 we can now give in person store experiences!

View all reviews