Omega InstaFeed Instagram Feed
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Good App with Helpful Support
Omega InstaFeed Instagram Feed is a useful app for displaying Instagram feeds on our Shopify store. The setup is straightforward, and the widgets are easy to use and customise.
We did face a minor issue with additional feeds appearing in the Media Library. However, the support team was responsive and helped us resolve the issue.
Overall, it’s a good app with useful features and reliable support. There is still some room for improvement, but our experience has been positive.
Thank you, Arnik Jewellers, for your thoughtful review! We’re glad our team could help resolve the Media Library issue and that you’re enjoying InstaFeed. If you ever need assistance, our team is always here to help 🚀
Exactly what I asked for
My experience with Omega InstaFeed was smooth from start to finish. Whatever customization and functionality I asked for, the developers delivered exactly that. No back and forth, no "this isn't possible" responses. Whatever I asked for got built perfectly.
A special shoutout to Tracy, who helped me all the way through the integration and the feature development I wanted. Every query got a quick reply and I never had to wait around. The response time was excellent throughout.
The Instagram feed looks clean on the store and I haven't run into a single issue since setup. The support team is responsive and genuinely takes the work seriously.
If you're looking for a reliable Instagram feed app with a solid team behind it, this is the one. Highly recommended.
Thank you so much for this incredible review, DWELL! We’re thrilled Tracy could make the whole process so smooth for you, and we’ll be sure to pass along your kind words to her. It means the world to us that your feed looks clean and works flawlessly, thanks for recommending us! 😊
The app advertises 24/7 customer service, but when a critical issue occurred and the app completely stopped appearing on our store, they were unable to resolve it promptly. Instead of fixing the problem on the spot, the issue was unnecessarily prolonged with little sense of urgency or clear justification.
I had to repeatedly follow up and push for updates despite explaining that the matter was urgent and directly impacting our business. The support experience fell far below what I would expect from a service claiming round-the-clock assistance.
Unfortunately, this was a frustrating and stressful experience, and I cannot recommend the app based on the quality of support we received.
Hi there, thank you for taking the time to share your experience and I’m genuinely sorry for the disruption and stress this caused. When something impacts your store and day-to-day business operations, you should receive fast support, clear prioritization, and proactive communication. We didn’t deliver that level of urgency or clarity, and we understand why that was so frustrating.
Since then, we’ve addressed the core issue that was preventing the app from appearing properly. That said, we absolutely don’t want to leave you with anything that still “doesn’t feel right,” especially on mobile.
We’ve already replied on the existing support thread and we’re standing by to wait for your responde, we’ll prioritize the follow-up and make sure your setup looks correct across devices. Again, we’re sorry for the experience, and we appreciate the feedback because it helps us improve how we handle time-sensitive cases.
Best regards,
Kaylee - Customer Support Team Leader
in app support is great :-) thanks!
Thank you so much for the 4 stars ⭐⭐⭐⭐
We’re really happy to hear you had a great experience with our in‑app support 😊 That means a lot to our team.
If there’s anything we can do to make it a 5‑star experience, we’re always here and ready to help 🚀
Supported by Ben, Amazing help to setup everything
Thank you so much for your feedback! 🙌
We’re thrilled to hear that Ben provided amazing help and got everything set up smoothly for you. We’ll be sure to pass along your kind words to him! 😊
If you ever need anything else, we’re always here to help. 🚀
Quick and clear answers:-)
Thank you so much for your feedback on Omega InstaFeed Instagram Feed App 😊 We're delighted to hear that our team could provide quick and clear answers to your questions. Delivering fast, straightforward, and helpful support is something we truly value. We appreciate your support and are always here whenever you need assistance 🚀💙
Helpful support team!
Thank you so much for the kind words 🙌
We’re really glad to hear you found our support team helpful. That’s exactly what we’re here for.
If you ever need anything else, we’re always happy to help 🚀
It's a very awesome app, and the support team is so active. Thank you.
Thank you so much for your wonderful feedback 🙌
We’re delighted to hear that you find the app awesome and that our support team has been active and helpful. Your kind words mean a lot to us.
If you ever need anything else, we’re always here and happy to help 🚀
Tracey was great help, very prompt and thoughtful. Very quick response and excellent service. Insta feed is set up and working on my website in less than 5 minutes. Great service.
Thank you so much for your wonderful feedback on Omega InstaFeed Instagram Feed App 😊 We're thrilled to hear Tracy could provide such prompt and thoughtful support for you. It's amazing to know your Instagram feed was set up and running on your website in less than 5 minutes! Your kind words about our service truly mean a lot to our team, and we really appreciate your support 🚀💙
Ben was extremly helpfull when I had a small change I wanted to make. Fixed it for me within a few minutes!
Thank you so much for the great feedback! 🙌
We’re thrilled to hear that Ben was able to help you quickly and take care of the change within minutes. That’s exactly the kind of fast and efficient support we aim to provide!
We’ll be sure to pass along your kind words to him. If you ever need anything else, we’re always here to help! 🚀
