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It's been 10 days since I sent you an e-mail that has gone unanswered.
We have received a complaint for not being ADA compliant and your widget is one of the elements of our site that is causing problems!
It's very important to make very simple changes on your side and this will benefit all your customers!
So we're very disappointed with your reactivity, even though we're satisfied with the rest.
If you don't update your widget soon, we'll be forced to use another one.
Hi Pisqueya admin,
This is Ocean from the SocialWidget support team. I understand that you are disappointed with the unexpected situation that caused your experience, and on behalf of my team, I sincerely apologize.
I would like to clarify that we received your email on July 25, 2023, and I sent a response email to acknowledge receipt of your request. Unfortunately, there was a technical issue with our application that caused all emails sent on that day to be rejected. To rectify the situation, we sent another email using Gmail services. We kindly request that you check if you have received it. Thank you for your cooperation.
The inquiry is under implementation and possibly be updated during the week. We acknowledge that it was our fault for not keeping you informed about the process, and we hope to have the opportunity to support you better in the future.
Please feel free to contact us if you have any further concerns or questions.
Sincerely,
Ocean from SocialWidget support team
Instagramフィードの表示がうまくいかず困っていましたが、サポートの方がとても迅速かつ丁寧に対応してくださり、無事に解決することができました。
原因の特定から修正までスムーズに進めていただき、こちらの理解が追いつかない部分も分かりやすく説明していただけたので、とても安心感がありました。
アプリ自体もシンプルで使いやすく、デザインもストアに自然に馴染むので、とても満足しています。
サポート体制がしっかりしているので、初めての方でも安心して導入できると思います。
この度はありがとうございました。
こんにちはディードゥーダー管理者、
再びSocialheadチームのレイチェル。
まず、貴重なレビューをありがとうございました。
私たちのアプリを使用し、私たちのサポートを愛するときのあなたの経験についてのフィードバックとコメントに本当に感謝しています。
さらにサポートが必要な場合は、ライブチャットでお知らせいただくか、support@socialhead.ioまでメールでお問い合わせください。
さらに、Socialheadのすべてのアプリを使用して、ソーシャルネットワークでビジネスを行うのに役立つすべての有用な情報に関するブログを作成しています。
詳細については、https：//socialhead.io/category/shopify/を参照してください。
よろしくお願いします！
レイチェル
Socialwidget-Instagramフィード、ストーリー、TikTok
Julie fixed our problem in a swift manner and the support system was good.
Excellent customer support and great app. Had to work at it a bit to get it set up properly after I missed a step. Ricky took care of us though with screenshots walking us through how to fix it. Love the app so far.
Julie for Socialwidget helped me with everything highly reccomended, thanks for you help 5 stars....
Très bonne application, merci à Ricky qui m'a aidé sur mon problème d'affichage. Très courtois et rapide !
Great quick help & resolution with a human! Would highly recommend.
Julie was super helpful and explained everything clearly.. great support!
A great app that does what it says it will do. If you're stuck, the quick and helpful communication with support will help.
Thank you Ricky
Ricky was great! He helped elevate our website and instagram reach!
