I used this app on 3 sites and all 3 just stopped working. Looks like their server is completely off, DNS says the IP doesn't exist anymore...
Hello MOBOT, thanks for letting us know. It seems that some internet providers were having issues accessing Instafeed, your account manager will get in touch with you just to make sure that everything is fine now!
The Flint Store
Does not work at all. I tried Safari and Chrome and get this message.
Your device is blocking Instafeed cookies. ‘It seems that you are accessing from a mobile device, please try opening Instafeed on your computer. We recommend using Google Chrome or Firefox.’
Hello The Flint Store, thank you for your review. Looks like you are having issues in your browser or store configurations. We'll send you a support invite, also feel free to contact us at email@example.com
Do not install this app
Hello Giselle, can you please clarify what's the issue you are having? Please contact our Customer Service at firstname.lastname@example.org
Texas Closet & Co.
Had to delete because it doesn't work on Google Chrome anymore. I work on a company computer and cannot download any 'extensions' to bypass this.
Instafeed works in any browser, you don't need any extension to run it. Please contact our customer support if you need any help at email@example.com
Ok this is actually a rubbish app. I updated it and it looked rubbish on desktop & mobile so It asked me to upgrade so I could configure it properly. Signed up to pay and it looked just as bad after trying to configure. Do not buy this app.
Hello Fauna Kids,
Thank you for using Instafeed and for your review.
Instafeed is fully configurable for both desktop and mobile, I had a look at your configurations and you didn't configure your settings for mobile. We sent you an email and will help you with that.
this app is a pain in the ass for someone who does not want to sign into facebook for instagram. wont bring up my instagram account previously connected. waste of time here.
Thanks for taking the time to review. From March 2nd an Instagram Business account will be required by any approved app by Instagram on Shopify. If you don't want to use a Facebook account please contact our customer support at firstname.lastname@example.org
Did not pull up my store's IG feed. pulled my personal feed. Could not get it to work at all. Decided to just remove the app.
Thank you for your review and feedback. The problem you describe happens when you configure your personal account instead of the business one.
That is explained in question 1 in our FAQ: https://minttstudio.com/index/?p=faq
If you still need any support please contact us at email@example.com
Videos don't always show in your feed and they're not helpful at all. Customer service is terrible because they don't address your issues in a timely manner.
It took days for them to respond and they weren't helpful when they did respond so the app has been deleted.
Also, be careful when deleting the app, I had to go back into Theme Editor and find the code that was imbedded into the index.liquid and delete it manually.
Interesting, these horrible developers ban you when you give an honest and terrible review of their broken app. PROOF my email wasn't answered in the same day since I still have the emails:
Fri, Dec 6, 1:14 AM
What's the url of your store so we can have a look? Is it a video or IGTV? IGTV is not supported by Instagram API.
Dec 6, 2019, 9:06 AM (5 days ago)
Sure it's https://www.abyssiniankiosk.com/ (feed is located at the bottom of the page) and no it's not an IGTV, it's a 1:00 minute video posted to my company Instagram.
Dec 10, 2019, 11:02 AM (20 hours ago)
So still no answer?
You did not answer my problem in the same day. Don't lie.
Lastly, I did not inject the title into my code. I simply entered a title when I downloaded your app many months ago and it wouldn't delete when I deleted your app.
You should be deleted from Shopify for your terrible customer service, your dishonest business and your lack of understanding the English language. I'll make sure to tell Shopify about your dishonest practices.
Hello Abyssinian Kiosk,
Thank you for your review. However your review is not accurate to what exactly happened. Please read below:
- All your emails were replied in the same day.
- The fact that some videos don't show in your account is because they are banned by Instagram API and it's nothing related with Instafeed. This was mentioned to you.
- Our app doesn't inject any code into stores, all the code that you mentioned was added by you manually.
Abyssinian Kiosk store is currently banned from our app for not respecting our guidelines, if you need more information please contact firstname.lastname@example.org
Snappt is much better and free. Product tagging will not show under product. They you need to add Hashtag on every product. Cant fint the case that make sense
Thank your for your review. However as explained to Joachim Strøjer Hansen from M-KAE over email, with Instafeed you can show pretty much whatever you want under product. We give you full freedom to configure what you need.
We usually try to be as constructive as possible to reviews, but all interactions with us were unfriendly and disrespectful. Growing businesses starts with respecting others.
All the best,
Its A Dogs Life
Bad customer service!
Ive used this feed for 12 months no problem.
I recently contacted your support and asked why my feed was suddenly missing from my website? I told it wasnt anything to do with Instafeed as i didnt have an account, sent screen shots of their app instaled on my dashboard. I then had i reply telling mt my feed was propbably from a theme pluggin. i then had no choice but to purchase additional theme support to be told. the Issue was with Instagram changing their API, and all i needed was a new Instafeed access token.
You would think as your app is for Instagram your support staff would of informed me of this major change? but no! they chose to ignore my enquiry, gave me no help or advice. It cost me $30 dollars for support i dont need. Thanks for nothing !!!
As Far as your excuse of a repy!
You still dont seem to understand? my store used your app for 12 months fine untill Instagram changed its API. Your understanding of the english lauguage is clearly poor! I had your Insafeed app installed and you failed to get off your arse and look into my problem! As i said before your customer service is non- existant!
Thank you for your review, we are sorry it was not clear to you. Like we mentioned before the feed in your store is not from our app, you have our app installed but you are not using it.
You can confirm that yourself by uninstalling our app. Your feed will still work because the feed displaying in your store is not from our app, the token that you needed to change was not from our app.
It was not clear to us if you want to use our app, we cannot provide support to different apps I'm afraid.
If you still want to use our app please contact us directly email@example.com