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App works great and staff was super helpful getting it installed when I was having trouble!
Hello The Startingate, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app and that you had a good experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Best wishes!
Very helpful and solved my problem within a timely manner. I highly recommend!!
Hello milla., thank you so much for this review, your recommendation means a lot! We're really happy to hear that you enjoyed the experience with our support team, if you ever need help again don't hesitate to reach out. Best wishes!
Great app!
Hello soonMAMA, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app. Best wishes!
it very good and i so hape to gt it
Hi ALL WHAT YOU NEED, thank you so much for this 5 star review! We are glad to hear that you enjoyed our app. Best wishes!
Very responsive and effective follow up despite our free subscription.
Hello BODEWELLS - AUSTRALIA MADE, thank you so much for this review! It's amazing to hear that you enjoyed the experience with our support team. If you ever need help again don't hesitate to get in touch, our team is always ready to assist you. Best wishes!
Great customer service!
Hello Devil Walking, thank you so much for this 5 star review! It makes us really happy to hear that you enjoyed the experience with our support team. Best wishes!
I like the app, still new to it, but good so far. Customer service is excellent, very quick and knowledgeable. Ines did a great job!
Hello Emjay Brands, thank you so much for this kind review! We're really happy to hear that you are enjoying the experience with our app and support team so far. If you ever need additional help or information don't hesitate to reach out. Best wishes!
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team
Extremadamente fácil de usar y Gratis... sin letra chica
Hola Kako Hale, ¡gracias por esta increíble reseña! Nos alegra saber que te resulta fácil usar Instafeed. Si alguna vez necesitas soporte, estamos aquí para ti. ¡Te deseamos lo mejor!
cool
Hi YOKKI, thank you so much for this 5 star review! It's amazing to know that you enjoyed our app. Best wishes!