Instafeed ‑ Instagram Feed
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The app works simply and performs important tasks even in the basic version. The support is fast, competent and goal-oriented - thank you very much!
Hello Ani-Swiss GmbH, thank you very much for this 5 star review! It's amazing to hear that you enjoyed our app and that you had a good experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Wishing you all the best!
I downloaded the free version of this app. It didn't quite fit how my website was laid out so I contacted their support team for help with adjusting it. I received a reply within minutes. After they input some custom code the app was working seamlessly with my website. 10/10
Hello Five Foot Shop, thank you so much for this 5 star review! It's truly amazing to hear that you had such a positive experience with our support team. If you ever need help again don't hesitate to reach out. Wishing you all the best!
Instafeed seamlessly integrates Instagram content into Shopify, enhancing product visibility.
Hello PixiePlay Apparel, thank you for your great feedback! It's amazing to hear that Instafeed is making it easier to showcase your Instagram content on your store. If you ever need any assistance, don’t hesitate to reach out. All the best!
it made connecting my instagram to my store so easy
Hello CoCoLux, thank you so much for this 5 star review! It makes us really happy to hear that you enjoyed the experience with our app. Best wishes!
App works great and staff was super helpful getting it installed when I was having trouble!
Hello The Startingate, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app and that you had a good experience with our support team. If you ever need assistance again feel free to reach out, we're always here to help. Best wishes!
Great app, works as expected. The only thing better than the app is the support.:)
Hello activé FiberShake, thank you so much for this kind review :) We're delighted to hear that you enjoyed our app and the experience with our support. If you ever need assistance again don't hesitate to reach out. Wishing you all the best!
Extremadamente fácil de usar y Gratis... sin letra chica
Hola Kako Hale, ¡gracias por esta increíble reseña! Nos alegra saber que te resulta fácil usar Instafeed. Si alguna vez necesitas soporte, estamos aquí para ti. ¡Te deseamos lo mejor!
Excellent support clients! J'ai eu un doute sur une manipulation avec leur appli, j'ai envoyé ma demande sur le Chat, j'ai été contactée par le support via email en moins d'1h. Ma demande a été traitée dans les 2h. Nickel!
J'en ai profité pour leur demander une info plus générale sur Insta, et ils m'ont envoyé un article qui répondait parfaitement à ma demande.
Vraiment une qualité de service top. Merci
Bonjour With My Sands, merci beaucoup pour votre avis 5 étoiles, cela signifie beaucoup ! La satisfaction du client est notre priorité absolue et, à ce titre, nous sommes ravis d'apprendre que vous avez eu une expérience aussi positive avec notre équipe d'assistance. N'hésitez pas à nous contacter si vous avez besoin de plus d'informations ou d'assistance. Vous souhaitant tout le meilleur!
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team
Hopefully this serves its purpose
Hello MULTIVERSITY STORE, thank you so much for this 5 star review! If you ever have any questions while using our app or need any help, don't hesitate to reach out to our support team. Best wishes!