Instafeed ‑ Instagram Feed
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The customer team resolved our issue with amazing speed!
Hello ADORABLE FLOWERS TOKYO JAPAN, thank you for your kind feedback! It makes us really happy to hear that our support team was able to help you quickly. If you need help again, feel free to contact us anytime, we are always here to help. All the best!
Ines was incredible assisting me with technical support for my shopify store; professional, prompt and extremely helpful. I am most grateful.
Hello Oski and Lottie, we truly appreciate your wonderful review! It means everything to us to hear that you had such a positive experience with our support team. If you ever need assistance, don’t hesitate to reach out, we are always here for you. Wishing you all the best!
If you add the Instafeed to one page, it will show up on other pages as well. I tried to have it only on one page but was unable to do this. Tried the live chat with support, but the live chat support is just a way to collect emails and no one is actually live. If you try to rate the app one star anywhere else but here it just pulls up the so-called live chat, pretty shady.
Hi Pitcher Perfect Plants,
Instafeed is added manually to the theme by store owners, it can be added anywhere in your store both on all pages or only on a specific page. It seems that you added it to the footer or a page template and not a specific page. Our team will get in touch with you to help you via a review reply so we can help you.
Regarding support, you are referring to our ticket system support and not live chat as we don't offer chat support by default, only upon request. Offering ticket-first support, allows us to provide better and more efficient support since you'll be talking directly with our development team.
Regarding your concern about why we ask for an email, we take privacy as a top priority and for that reason, we don't collect emails from stores on app install. You'll never get unsolicited contacts or emails from us. That means that when you contact us, we ask you to provide an email so we can get back to you. This allows you to choose which contact you want to share with us.
Feel free to contact us, we are happy to help set up Instafeed in your store properly.
Best,
Instafeed team
super!!
Hello Clouts, thank you so much for this 5-star review! It's amazing to know that you enjoyed our app. Best wishes!
Great app for Instagram integration in shopify store, the customer support team is as fast as light, I was having trouble to incorporate Insta feed in my store and the soon I mailed the customer support team, they resolved ,y issue within 20 minutes. Thank you Instagram Feed team.
Hello Purely Femme, thank you so much for sharing your kind feedback! It makes us so happy to hear that you enjoyed our app and your experience with our support. It's also amazing to know that our team was able to assist you promptly, and we are excited to continue working together. If you need assistance in the future, please don't hesitate to reach out, we are always here to help. Wishing you all the best!
Ines was a great help. She addressed my concerns needing the app to be added to a legacy them... it was quick and done perfectly.
Thanks so much!
Hello Wild Seed Butik, thank you for this 5-star review! We are thrilled to hear you had a great experience with our support team. We are always here to help whenever you need us. All the best!
Amazing staff that helped the feed look great on my site
Hello NorthwoodsGrills, thank you for this 5-star review! We are thrilled to hear you enjoyed our app and had a great experience with our support team. We are always here to help whenever you need. All the best!
Looks great on 2 of my sites!
I recently needed assistance and the customer care was super fast and great
Hello סטודיו צ'חה - מנורות אשליית תלת מימד בעיצוב ישראלי, thank you so much for this kind review! We are beyond happy to hear that you are enjoying our app on two stores and that you had a good experience with our support team. Feel free to reach out anytime you need assistance, we are always here for you. Wishing you the very best!
easy to use and implement, thank you for fast response when I asked for help on a small issue. amazing app, recommend 10/10
Hello Atelier Galin, thank you so much for your positive feedback! We are delighted to know that you found our app easy to use. Our support team would love to hear more about your request and assist you. Could you please reach out to us at support@minttstudio.com? Best wishes!
It is slick. However, the button to publish the feed to the store does not work. Pressed it twice.
Hello buybook, thank you for your feedback! Our team has reached out to assist you. Please check your inbox for our message, and we will get this sorted out for you. Thank you!