Instafeed ‑ Instagram Feed , 1 545 avis
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I'm new to the app but it seems to be working great so far and their customer service is outstanding!
Hello Mr Big - Products For Long Hair, thank you so much for this 5 star review! We are so happy to hear that you enjoyed our app and the experience with our support team. If you need assistance in the future, please don't hesitate to reach out. Best wishes!
Fijne app om te gebruiken in je store.
Hello du og jeg - mote & livsstil, thank you very much for this 5 star review! It makes us really happy to hear that you enjoyed our app. Best wishes!
Absolutely love this app so easy and productive to use.
Hello It Is All Good Stuff, thank you so much for this review! We are thrilled to hear that you found our app easy to use and that you are happy with it. Best wishes!
The free plan of this app makes just what I needed: to add my ig feed to my homepage.
But why I higly recommend this app is because their customer service. They respond and help within 1 business day. Thank you so much!
Hello Izaskun Zabala, thank you so much for leaving us this kind review and for your recommendation! It makes us really happy to hear that you enjoyed our app and the experience with our support team. If you ever need assistance again don't hesitate to reach out. Best wishes!
Really easy to setup and enable for your website without much hassle!
Hello Hill College, thank you for leaving us this review! We are glad to hear that you found our app easy to use. Best wishes!
It easy for use
Hello Jeaneshop, thank you so much for this review! We are thrilled to hear that you found our app easy to use. Best wishes!
Very smooth app, support team is also very prompt.
Hello 15 BUTTONS, thank you so much for this review! We are thrilled to hear that you enjoyed our app and the experience with our support team. If you ever need support again feel free to get in touch, our team is always ready to help. Best wishes!
Good
Hello KZLAA, thank you so much for this 5 star review! It's fantastic to hear that you enjoyed our app. Best wishes!
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team
super
Hello SITESPARK DIGITAL, thank you for this 5 star review! We are glad that you enjoyed our app. Best wishes!