전체 평점
평점 수준당 개수
  • 평점의 93%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 11월 29일

Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."

앱 사용 기간 대략 1년
답글 Mintt Studio개 2023년 11월 30일

Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.

As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.

However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.

We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.

Best regards,
Instafeed team

2024년 1월 21일

In the mobile version, the picture icons are too small!

Cosmos Art Ceramics
앱 사용 기간 2년 초과
답글 Mintt Studio개 2024년 1월 22일

Hi Cosmos Art Ceramics, that's a simple setting change on your Instafeed account. Our team sent you an email, please check it as soon as possible.

2024년 2월 3일

ok a

My Store
앱 사용 기간 5분
답글 Mintt Studio개 2024년 2월 8일

Hello, we can see that Instafeed is working fine in your store. Our team sent you an email to understand the reason for the review. Please get back to us. Thank you.

2023년 6월 24일

can't log in to Instagram, keeps saying it's not connected and needs to be connected again. At the Pro level, you can't choose your own feeds, it automatically shows the latest feeds.
Practically a completely unusable program, nothing I tried worked.
Never install this program.

앱 사용 기간 14분
답글 Mintt Studio개 2023년 6월 24일

Hi https://alfa-jewelry.com

I can see that you tried to connect with Instagram but your Instagram connection was blocked. That can happen for two reasons: either you didn't provide the required permissions to show posts or your account is being flagged by customers (frequent with dropshipping stores). Our team can investigate this for you.

I can see that you then successfully connected your account using Facebook. The feature to curate your feeds is part of our most premium plan (Plus plan) and not Pro.

I can see that you never contacted our support team, we advised contacting them. They will always be able to help with the issues you are having. Mintt Studio Instagram Feed is the popular app for Instagram in Shopify and take great pride in what you do. Hope you can have you back and work out this situation.

Thank you,
Mintt Studio

2021년 1월 7일

The app was fine until I switched themes and now it's messed up my layout. Contacted support weeks ago with ZERO response from them. Disappointing and might have to switch to a different instagram feed app now.

AJ Craft Supplies
앱 사용 기간 거의 4년
답글 Mintt Studio개 2021년 1월 8일

Hello AJ Craft Supplies, we reply all our customer tickets. I checked our system and we don't have any contact from your store. I can also see Instafeed running smoothly on your theme. Can you please contact us directly at support@minttstudio.com?

Thank you,
Instafeed Team

2021년 5월 12일

I provided developer access back in april to fix an issue. I am still waiting for a reply to my support ticket from april. Can somebody please get in touch. thanks

Cohorted - Be You Be Beautiful
앱 사용 기간 2년 초과
답글 Mintt Studio개 2021년 5월 12일

Hello Anthony!

We are waiting for information from your side, we sent you an email back in April and just sent you a new one today. Can you please double check you are getting it?


2020년 10월 19일

I used this app on 3 sites and all 3 just stopped working. Looks like their server is completely off, DNS says the IP doesn't exist anymore...

앱 사용 기간 2년 초과
답글 Mintt Studio개 2020년 10월 19일

Hello MOBOT, thanks for letting us know. It seems that some internet providers were having issues accessing Instafeed, your account manager will get in touch with you just to make sure that everything is fine now!

2020년 3월 26일에 편집됨

Ok this is actually a rubbish app. I updated it and it looked rubbish on desktop & mobile so It asked me to upgrade so I could configure it properly. Signed up to pay and it looked just as bad after trying to configure. Do not buy this app.

Fauna Kids
앱 사용 기간 거의 2년
답글 Mintt Studio개 2020년 3월 26일

Hello Fauna Kids,

Thank you for using Instafeed and for your review.

Instafeed is fully configurable for both desktop and mobile, I had a look at your configurations and you didn't configure your settings for mobile. We sent you an email and will help you with that.

Thank you,
Instafeed Team

2022년 1월 23일에 편집됨

*****Updated Review 2022: Still a trash app!!!!!********** Videos don't always show in your feed and they're not helpful at all. Customer service is terrible because they don't address your issues in a timely manner. It took days for them to respond and they weren't helpful when they did respond so the app has been deleted. Also, be careful when deleting the app, I had to go back into Theme Editor and find the code that was imbedded into the index.liquid and delete it manually. UPDATE:
Interesting, these horrible developers ban you when you give an honest and terrible review of their broken app. PROOF my email wasn't answered in the same day since I still have the emails: Fri, Dec 6, 1:14 AM
Hello, What's the url of your store so we can have a look? Is it a video or IGTV? IGTV is not supported by Instagram API. Thanks,
Instafeed Dec 6, 2019, 9:06 AM (5 days ago)
Sure it's https://www.abyssiniankiosk.com/ (feed is located at the bottom of the page) and no it's not an IGTV, it's a 1:00 minute video posted to my company Instagram. Dec 10, 2019, 11:02 AM (20 hours ago)
So still no answer? You did not answer my problem in the same day. Don't lie. Lastly, I did not inject the title into my code. I simply entered a title when I downloaded your app many months ago and it wouldn't delete when I deleted your app. You should be deleted from Shopify for your terrible customer service, your dishonest business and your lack of understanding the English language. I'll make sure to tell Shopify about your dishonest practices.

Abyssinian Kiosk
앱 사용 기간 거의 2년
답글 Mintt Studio개 2019년 12월 11일

Hello Abyssinian Kiosk,

Thank you for your review. However your review is not accurate to what exactly happened. Please read below:

- All your emails were replied in the same day.

- The fact that some videos don't show in your account is because they are banned by Instagram API and it's nothing related with Instafeed. This was mentioned to you.

- Our app doesn't inject any code into stores, all the code that you mentioned was added by you manually.

Abyssinian Kiosk store is currently banned from our app for not respecting our guidelines, if you need more information please contact support@minttstudio.com

Instafeed Team

2018년 11월 22일에 편집됨

Every time I try to use opens another browser.
The pictures links on my store don't work.
And the support is shit! they never reply!

앱 사용 기간 1년 초과