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2023년 9월 20일에 편집됨

The worst. It worked fine and then started to not show-up. I was tired of resetting up every week. I've used it for nearly 2 years, removed it on the advice of your staff, and reloaded for 3 days, and it still did not work. I have "contact us" emails from August of 2022 with no replies from your staff.

Garage Door Hardware Direct, LLC.
앱 사용 기간 5일
답글 Mintt Studio개 2023년 9월 20일

Hello Garage Door Hardware, you are reviewing the incorrect app. You installed our app for the first time on September 14, 2023 at 4:23 pm. Our team will get in touch with you.

2023년 6월 24일

can't log in to Instagram, keeps saying it's not connected and needs to be connected again. At the Pro level, you can't choose your own feeds, it automatically shows the latest feeds.
Practically a completely unusable program, nothing I tried worked.
Never install this program.

앱 사용 기간 14분
답글 Mintt Studio개 2023년 6월 24일

Hi https://alfa-jewelry.com

I can see that you tried to connect with Instagram but your Instagram connection was blocked. That can happen for two reasons: either you didn't provide the required permissions to show posts or your account is being flagged by customers (frequent with dropshipping stores). Our team can investigate this for you.

I can see that you then successfully connected your account using Facebook. The feature to curate your feeds is part of our most premium plan (Plus plan) and not Pro.

I can see that you never contacted our support team, we advised contacting them. They will always be able to help with the issues you are having. Mintt Studio Instagram Feed is the popular app for Instagram in Shopify and take great pride in what you do. Hope you can have you back and work out this situation.

Thank you,
Mintt Studio

2022년 7월 22일

Please stop charging our store. We deleted. the app three months ago and I still see the charges each month

앱 사용 기간 11개월
답글 Mintt Studio개 2022년 7월 22일

Hi Purogenic, charges are done by Shopify and not apps directly. I can see that our app was uninstalled on July 1st. Our team will reach out to you to agree on a refund. Please check your Shopify account email. Thank you!

2021년 5월 12일

I provided developer access back in april to fix an issue. I am still waiting for a reply to my support ticket from april. Can somebody please get in touch. thanks

Cohorted - Be You Be Beautiful
앱 사용 기간 2년 초과
답글 Mintt Studio개 2021년 5월 12일

Hello Anthony!

We are waiting for information from your side, we sent you an email back in April and just sent you a new one today. Can you please double check you are getting it?


2021년 1월 7일

The app was fine until I switched themes and now it's messed up my layout. Contacted support weeks ago with ZERO response from them. Disappointing and might have to switch to a different instagram feed app now.

AJ Craft Supplies
앱 사용 기간 거의 4년
답글 Mintt Studio개 2021년 1월 8일

Hello AJ Craft Supplies, we reply all our customer tickets. I checked our system and we don't have any contact from your store. I can also see Instafeed running smoothly on your theme. Can you please contact us directly at support@minttstudio.com?

Thank you,
Instafeed Team

2022년 5월 8일

I am kind of surprised this has so many five-star reviews considering how lacking the customization of the app is. I come from WordPress and Instagram plugins are much more advanced.

Asher Reed Boutique
앱 사용 기간 22일
답글 Mintt Studio개 2022년 5월 8일

Hi Asher Reed Boutique. One of the reasons why Shopify merchants enjoy Instafeed is because it is highly focused on features that increase store conversion. Most customisations are unnecessary and end up hurting store conversion since they distract customers from the end goal of completing their purchase. Our paid plans (Pro and Plus) offer more advanced features, but if you need help customizing Instafeed and increasing your store conversion feel free to reach out to us at support@minttstudio.com, our Support Team is always happy to help.

2020년 10월 19일

I used this app on 3 sites and all 3 just stopped working. Looks like their server is completely off, DNS says the IP doesn't exist anymore...

앱 사용 기간 2년 초과
답글 Mintt Studio개 2020년 10월 19일

Hello MOBOT, thanks for letting us know. It seems that some internet providers were having issues accessing Instafeed, your account manager will get in touch with you just to make sure that everything is fine now!

2020년 3월 26일에 편집됨

Ok this is actually a rubbish app. I updated it and it looked rubbish on desktop & mobile so It asked me to upgrade so I could configure it properly. Signed up to pay and it looked just as bad after trying to configure. Do not buy this app.

Fauna Kids
앱 사용 기간 거의 2년
답글 Mintt Studio개 2020년 3월 26일

Hello Fauna Kids,

Thank you for using Instafeed and for your review.

Instafeed is fully configurable for both desktop and mobile, I had a look at your configurations and you didn't configure your settings for mobile. We sent you an email and will help you with that.

Thank you,
Instafeed Team

2022년 1월 23일에 편집됨

*****Updated Review 2022: Still a trash app!!!!!********** Videos don't always show in your feed and they're not helpful at all. Customer service is terrible because they don't address your issues in a timely manner. It took days for them to respond and they weren't helpful when they did respond so the app has been deleted. Also, be careful when deleting the app, I had to go back into Theme Editor and find the code that was imbedded into the index.liquid and delete it manually. UPDATE:
Interesting, these horrible developers ban you when you give an honest and terrible review of their broken app. PROOF my email wasn't answered in the same day since I still have the emails: Fri, Dec 6, 1:14 AM
Hello, What's the url of your store so we can have a look? Is it a video or IGTV? IGTV is not supported by Instagram API. Thanks,
Instafeed Dec 6, 2019, 9:06 AM (5 days ago)
Sure it's https://www.abyssiniankiosk.com/ (feed is located at the bottom of the page) and no it's not an IGTV, it's a 1:00 minute video posted to my company Instagram. Dec 10, 2019, 11:02 AM (20 hours ago)
So still no answer? You did not answer my problem in the same day. Don't lie. Lastly, I did not inject the title into my code. I simply entered a title when I downloaded your app many months ago and it wouldn't delete when I deleted your app. You should be deleted from Shopify for your terrible customer service, your dishonest business and your lack of understanding the English language. I'll make sure to tell Shopify about your dishonest practices.

Abyssinian Kiosk
앱 사용 기간 거의 2년
답글 Mintt Studio개 2019년 12월 11일

Hello Abyssinian Kiosk,

Thank you for your review. However your review is not accurate to what exactly happened. Please read below:

- All your emails were replied in the same day.

- The fact that some videos don't show in your account is because they are banned by Instagram API and it's nothing related with Instafeed. This was mentioned to you.

- Our app doesn't inject any code into stores, all the code that you mentioned was added by you manually.

Abyssinian Kiosk store is currently banned from our app for not respecting our guidelines, if you need more information please contact support@minttstudio.com

Instafeed Team

2019년 9월 23일에 편집됨

Bad customer service!
Ive used this feed for 12 months no problem.
I recently contacted your support and asked why my feed was suddenly missing from my website? I told it wasnt anything to do with Instafeed as i didnt have an account, sent screen shots of their app instaled on my dashboard. I then had i reply telling mt my feed was propbably from a theme pluggin. i then had no choice but to purchase additional theme support to be told. the Issue was with Instagram changing their API, and all i needed was a new Instafeed access token.
You would think as your app is for Instagram your support staff would of informed me of this major change? but no! they chose to ignore my enquiry, gave me no help or advice. It cost me $30 dollars for support i dont need. Thanks for nothing !!!

As Far as your excuse of a repy!
You still dont seem to understand? my store used your app for 12 months fine untill Instagram changed its API. Your understanding of the english lauguage is clearly poor! I had your Insafeed app installed and you failed to get off your arse and look into my problem! As i said before your customer service is non- existant!

Its A Dogs Life
앱 사용 기간 11개월
답글 Mintt Studio개 2019년 9월 23일


Thank you for your review, we are sorry it was not clear to you. Like we mentioned before the feed in your store is not from our app, you have our app installed but you are not using it.

You can confirm that yourself by uninstalling our app. Your feed will still work because the feed displaying in your store is not from our app, the token that you needed to change was not from our app.

It was not clear to us if you want to use our app, we cannot provide support to different apps I'm afraid.

If you still want to use our app please contact us directly support@minttstudio.com

Instafeed Team