Instafeed ‑ Instagram Feed
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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Great app, works as expected. The only thing better than the app is the support.:)
Hello activé FiberShake, thank you so much for this kind review :) We're delighted to hear that you enjoyed our app and the experience with our support. If you ever need assistance again don't hesitate to reach out. Wishing you all the best!
Simple to install, great helpdesk and it looks so good on my store. Really love the features. This definitely will result in more turnover!
Hello Water Wolves Fishing Store, thank you so much for this review! It makes us so happy to hear that you enjoyed the experience with our app and support. Feel free to reach out anytime you need, our team is always ready to help. Wishing you all the best!
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team
The app is perfect for those wanting to display their Instagram feed. The features are straightforward and kudos to the customer service!
Hello ntlprint, thank you very much for this review! We're delighted to hear that you enjoyed the experience with our app and support team. If you ever need help again feel free to reach out, our team is always ready to assist you. Wishing you all the best!
Absolutely stellar app and support! I had a question for the Instafeed team, and they were terrific to correspond with. I love this app. It's the perfect complement to my store.
Hello Faithful Living Home, thank you so much for this kind review! It's amazing to hear that you had such a positive experience with our app and support team. If you ever need help again feel free to get in touch, our team is always ready to assist you. Wishing you all the best!
Top notch customer service and a really slick looking app that adds to any website seamlessly.
Hi The Sustainable Watch Company, thank you so much for this kind review! We're delighted to hear that you enjoyed the experience with our app and support team. If you need assistance in the future, please don't hesitate to reach out. Wishing you all the best!
class app
Hello Mcrwaxco, thank you very much for this 5 star review! We're delighted to hear that you enjoyed our app. Wishing you all the best!
amazing and quick response!
Hello Taels Jewellery, thank you so much for this 5 star review! It makes us really happy to hear that you enjoyed the experience with our support, if you ever need help again don't hesitate to reach out. Best wishes!
Easy to install and nice looking widget.
Wonderful Customer support service. I had some issues with connecting my catalog to Meta services, but support agent Inês helped to have the widget back on the web-site.
Hello évery, thank you so much for this 5 star review! It's amazing to hear that you enjoyed the experience with our app and support team. If you ever need help again don't hesitate to reach out. Best wishes!
@myjoyboxx loves this app. You made it easy thank you for the great tech problem page. Saved us a lot of time! The Joy's Inside Your App!
Hello PP Shipping, thank you so much for this 5 star review and support! It's amazing to hear that you enjoyed the experience with our app. Wishing you all the best!