Mintt‑Instafeed Instagram Feed
达到我们在性能、设计和集成方面的最高标准。 详细了解 在新窗口中打开
评论 (1,392)
优化
-
按评分
I uninstalled this app November 25. They charged me for a whoe new month after I clearly canceled! I will be disputing.
Charges are done by Shopify directly and not by app developers. Your billing cycle runs from Nov 19, 2025 – Dec 19, 2025 and you cancelled our app on Nov 25, after your billing cycle started. For that reason, Shopify charged you for the final month. The best way to get a refund for these cases is always to contact our Support team directly. Thank you.
Removed 9:16 format from free plan
Hi Cupid Cases,
Thanks for sharing your feedback.
The change you noticed is temporary as we are working on bringing more options on the free plan soon. Our team has reached out to help in the meantime.
Best,
Instafeed Team
Eles cobram, você sem ter usado na fatura e nos planos está como grátis, mais na fatura mostra
Prezada Débora,
Você foi cobrada em consequência da assinatura de um dos nossos planos pagos no dia 13 de Novembro. Sua conta do Shopify foi temporariamente congelada devido à falta de pagamento, e nossa cobrança apenas foi realizada após você descongelar sua conta.
É importante notar que as faturas são geradas diretamente pelo Shopify, e não pelos desenvolvedores de aplicativos.
Solicitamos gentilmente que você revise as informações detalhadas enviadas para o seu e-mail e entre em contato conosco para discutir o melhor curso de ação a seguir.
It will not connect. Just sends me in circles. Highly irritating.
Hello Le Stitch team. I can see your Instafeed account connected properly and loading on your homepage. Your account was last connected in February this year, so I believe your review is not related to our app?
Our team has reached out by email to get more details about it. Please get back to us at your earliest convenience.
Thank you.
worst App , i dont know wht the problem is , the app does not load properly in shopfiy backend and you cant save or edit your feed , worst customer support dont understand why should a paying customer enter there email id and bang there head with a chat bot.
Reply to App Team,
As explained over email taking email of paying customers and providing them better and faster customer support cannot be marked as email collection any where in the world. I had share detailed screen shot with your team over email and shared my browser and system details as well and no i was not using any app and was never blocked etc by your app , your app has some navigation issue in feed settings page , instead of arguing with messenger it would be great if you could focus on improving the app UI and customer support.
As our customer service team explained in detail, we take privacy as a priority and don't collect your email on app install. For that reason, when you want to contact our support you need to provide an email so we can get back to you. We don't use chatbots, you'll always talk with real humans. What you might be referring to as a chatbot is just the automated chat introduction.
As per the issue you described, you never replied to our question. It seems that you were using tools to manipulate the app UI. Our systems automatically blocks suspicious activity.
If you can clarify the questions we sent you we are happy to help with the issues you are having on https://kamuklife.com/
If you add the Instafeed to one page, it will show up on other pages as well. I tried to have it only on one page but was unable to do this. Tried the live chat with support, but the live chat support is just a way to collect emails and no one is actually live. If you try to rate the app one star anywhere else but here it just pulls up the so-called live chat, pretty shady.
Hi Pitcher Perfect Plants,
Instafeed is added manually to the theme by store owners, it can be added anywhere in your store both on all pages or only on a specific page. It seems that you added it to the footer or a page template and not a specific page. Our team will get in touch with you to help you via a review reply so we can help you.
Regarding support, you are referring to our ticket system support and not live chat as we don't offer chat support by default, only upon request. Offering ticket-first support, allows us to provide better and more efficient support since you'll be talking directly with our development team.
Regarding your concern about why we ask for an email, we take privacy as a top priority and for that reason, we don't collect emails from stores on app install. You'll never get unsolicited contacts or emails from us. That means that when you contact us, we ask you to provide an email so we can get back to you. This allows you to choose which contact you want to share with us.
Feel free to contact us, we are happy to help set up Instafeed in your store properly.
Best,
Instafeed team
The app was fine until I switched themes and now it's messed up my layout. Contacted support weeks ago with ZERO response from them. Disappointing and might have to switch to a different instagram feed app now.
Hello AJ Craft Supplies, we reply all our customer tickets. I checked our system and we don't have any contact from your store. I can also see Instafeed running smoothly on your theme. Can you please contact us directly at support@minttstudio.com?
Thank you,
Instafeed Team
I provided developer access back in april to fix an issue. I am still waiting for a reply to my support ticket from april. Can somebody please get in touch. thanks
Hello Anthony!
We are waiting for information from your side, we sent you an email back in April and just sent you a new one today. Can you please double check you are getting it?
Thank you,
Nuno
In the mobile version, the picture icons are too small!
Hi Cosmos Art Ceramics, that's a simple setting change on your Instafeed account. Our team sent you an email, please check it as soon as possible.
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team