Rezensionen (312)
Anpassen
-
Nach Bewertung
Unbelievably unethical and fraudulent business practices. We signed up for the app last year (It was a different logo with a different title). It was $4.99/month, as it is still advertised in the app store. We looked at our bill this month and realized we had been charged $49/month for the last few months! When I chatted with the app developers about this claim they said we upgraded the account to a new level in June and that they can't do anything about it since they cannot access our billing account. We have 2 instagram galleries, why would we have ever upgraded our account? The answer is we did not. It seems this app was acquired and they just put the current users in new plans without any warning or approval. Now we are out $150 dollars for an app that was supposed to be $15 for that same time period.
Hi team at SKORDO,
Please accept our apologies for such a negative experience with our app. And I hope that I can change your mind in a better way! 🙏🏻
Please let me note that recently we launched our new interface for the app dashboard and after that, we changed our pricing plan for the Instagram app and now we have only one Pro plan for $4.95.
However, we're not able to change the plan instead of you and we don't have any permission to do that. Since it can be done only by the owner of the store.
I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution from our side on how we can help make things right between us. If there are other ways I can help, please let me know!
Thank you again for taking the time out of your day to give us this feedback, we can’t fix the past but you have my personal commitment to improving the situation. Until then, please accept my sincerest apologies on behalf of everyone on the team. 🙏🏻
Sincerely,
Head of Support Department
Tattu is very kind. Quick response and excellent customer support. Great app and everything worked fine.
Great app. Just wish the picture quality was a bit better, but good app!
Great app, so far! I just started using it and it looks awesome on the site. The developers were very patient and helpful in getting it set up just right, both on the desktop and mobile. I'm hoping that it will increase sales as well.
Thanks for a lovely review!💗
So happy you liked how our app looks on the site! It means our efforts resulted in a beautiful decoration of your store.
As the name suggests, Shop Instagram Feed & UGC is aimed to increase sales and earn customers trust through UGC. We are sure you will see positive results very soon.
Btw, you can track progress in Analytics section.
Great app, the support I got when I was installing it was fantastic. So easy to deal with and responded straight away.
Support is great and fast to response! Instagram feed works great and has multiple custom options. Also it's easy to create custom instagram galleries using specific hashtags.
We are incredibly grateful that you took the time out to leave us a 5-star review, Southshore Fine Liners! 🌟
Happy to see that you are loving multiple options and how the Instagram feed works. Please don’t forget to also tag your products on photos, so your customers could easily purchase them right from the gallery.
We always try our best to perform good & fast customer service, and to us it means a lot when our beloved customers are satisfied with it and compliments it. 💕
We recently installed this app since the Instagram feature on our home page was going away and Tattu was awesome to work with. They were prompt and so far works great! We would highly recommend and the best part is they have a free version which is what we have used so far.
I absolutely loveeee my instagram feed on the front page. Eldar is such an amazing and supportive person - really went out of his way to help me and recommend how else to install this widget. 5/5 stars :D Thank you.
Love this plugin! I was unsure on how to embed it, however customer service contacted us, and they promptly added it onto our website, which made everything 10x easier. Definitely recommend this Instagram gallery!
Lots of glitches for UGC gallery. Posts are not in right order, when contacted, they insist there is nothing wrong even though my gallery is showing old posts first despite set to 'newest posts first'
We would like to apologize for the negative experience you faced with UGC gallery. This has been a tough time for us knowing that we've let you down and failed to provide you with the service you deserve. We have already resolved the issue and sent several emails, but haven't received any reply yet. Please note, that “Newest posts first” sorting is working on the admin panel for the convenient moderation of posts.
Moreover, we are always happy to discuss such issues and resolve them ASAP. You can just hit the Live Chat button on our website, contact insta@growave.io or we can jump on a call to discuss this.