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Great app! Sadly, for so long, I didn't understand all that we could do with the platform. I was only utilizing a very small fraction of what we could do. I reached out with a question on how to do something, and Fede and Guy went above and beyond in showing me the possibilities and even setting up examples. It was clear how strong their knowledge of UGC and social proof was for a small business like ours. Now, I have the ability to look like the big dogs. Speaking of the big dogs, I wasn't treated any less by Guy or Fede because we weren't a huge company. The genuinely were interested about my business, and plotting out what would work wonderfuly for us. It wasn't planned originally for 2026, but now figuring out how to fully implement all the offerings of Sauce for our shoppers is at the forefront of our mission. Because of the them being in a different zone (5 hours ahead of us), sometimes there can be a little delay in response, but everything is always addressed and responded to.
Very useful platform and amazing support. Federica has been super helpful throughout onboarding. Thank you!
Solid app. Helps us showcase our product in an organic way and aid conversion.
Love this App!! The shoppable videos have taken our site to the next level and help showcase our products even better!
The impact on our basket size has been phenomenal! The app is super easy to use and makes tracking UGC and integrating our video content on the site effortless. The support team is exceptional (special mention for Fede), always responsive and helpful. Highly recommend!
I love Sauce! All the features are amazing and the team is so nice and always happy to help. After speaking with Fede we saw we can do more than we were even searching for. Social proof in our website is solved and much more. I can recommend 100% :))
I’ve had a few calls with the Founder & CEO, Guy, and he’s been super responsive, encouraging, and really listens to what Sauce's customers have to say. Their team comes back with thoughtful answers that actually lead to results. That's what really makes this app a 5-star experience...the wonderful support.
I’ve run into a few hiccups along the way, but unlike most other Shopify apps, I don’t stress—because I genuinely trust the Sauce team to have my back. The app looks great, it’s engaging, and we’re excited about all the different ways we can continue to use it moving forward.
Love the app! We've been using it for 5 years, and it just keeps getting better. The new features, like video commerce for product pages, have been a total game-changer for us. Huge thanks to the Sauce team, keep up the amazing work!
We've been using this app for a while, and it has proven to be an excellent tool for managing our social commerce efficiently. Here’s why we highly recommend it:
Outstanding Customer Support:
The support team is incredibly responsive and helpful. They quickly resolved our login and account reset issues, ensuring a smooth experience.
Continuous Improvements:
The app keeps evolving based on user feedback, making it more intuitive and easy to use.
Seamless Image Tagging & Management:
Adding and managing product images with tags is effortless. We experienced a reset process, and everything worked flawlessly afterward.
Transparent Billing:
Any billing inquiries we had were addressed clearly and fairly by the support team.
Overall, this app is user-friendly, well-supported, and constantly improving. It's a reliable solution for any e-commerce business looking to enhance their social commerce strategy. Highly recommended!
Dishonest, dodgy and unethical business practices.
We had a HQ deal with Federica for US $200 / mo. For the first 3 months they charged us this, then they changed without telling us and started charging us $400/mo - they claim to have generated all these sales, when they are only appropriating sales if a customer sees an image or video on our site with the app.
NOT worth it, extremely expensive and dishonest ways of doing business.
Hey Camixa,
Saw your (2nd) review, and honestly, I wish this conversation had happened face-to-face instead of in public - because I think there’s a misunderstanding here, and I’d rather clear it up directly with you.
1️⃣ On Pricing - Let’s Get Clarity
We honour our agreements. If there was any miscommunication on pricing, I’ll own that, and we’ll fix it. But what’s strange is that we’ve reached out multiple times to discuss, and instead of hopping on a quick call, this ended up in a review. Feels like a missed opportunity, don’t you think?
2️⃣ On sales attribution - Here’s the Truth
The claim that we take credit for sales just because someone saw an image or video? Completely false.
✅ Sauce only attributes a sale when a customer clicks on a Sauce module and completes checkout. No click = no attribution.
✅ We literally align our risk with your success - we only win when you do.
3️⃣ The data doesn’t lie
Let’s look at the actual results:
📈 AOV is up.
📈 Website conversion is up.
📈 Customers interacting with Sauce are spending more.
So if Sauce is making you more money, how exactly is that a bad thing?
4️⃣ The bigger picture - let’s Fix This
I get it - if you feel blindsided by something, that’s frustrating. What I don’t get is ignoring all our outreach and then blasting us publicly instead.
So let’s fix it. Let’s get on a call and actually talk this through. If we messed up, I’ll make it right. But if Sauce is genuinely driving more revenue for you, then let’s be real - this isn’t about the tool, it’s about making sure you’re using it the best way possible.
And hey, if nothing else, at least I’ll get a chance to hear your side directly instead of reading it like a scene out of a courtroom drama. 🎭
Let me know what works. Door’s open....