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We've been using this app for a while, and it has proven to be an excellent tool for managing our social commerce efficiently. Here’s why we highly recommend it:
Outstanding Customer Support:
The support team is incredibly responsive and helpful. They quickly resolved our login and account reset issues, ensuring a smooth experience.
Continuous Improvements:
The app keeps evolving based on user feedback, making it more intuitive and easy to use.
Seamless Image Tagging & Management:
Adding and managing product images with tags is effortless. We experienced a reset process, and everything worked flawlessly afterward.
Transparent Billing:
Any billing inquiries we had were addressed clearly and fairly by the support team.
Overall, this app is user-friendly, well-supported, and constantly improving. It's a reliable solution for any e-commerce business looking to enhance their social commerce strategy. Highly recommended!
This app is amazing! It not only looks great on our sites but it really drives a revenue increase. The developers could not be nicer or more helpful. We have added it on 3 sites and are working on 15 more. Do not hesitate to add this to your site if you want to upgrade the appearance to look like major companies.
Love this! Huge thanks for the kind words. The fact that Sauce is driving revenue AND helping your sites look and perform at their best is exactly why we built it.
Rolling it out on 3 sites and gearing up for 15 more? Let’s go! The momentum is real.
If you ever need anything, just say the word - we’re here to help. Appreciate you being part of this!
Dishonest, dodgy and unethical business practices.
We had a HQ deal with Federica for US $200 / mo. For the first 3 months they charged us this, then they changed without telling us and started charging us $400/mo - they claim to have generated all these sales, when they are only appropriating sales if a customer sees an image or video on our site with the app.
NOT worth it, extremely expensive and dishonest ways of doing business.
Hey Camixa,
Saw your (2nd) review, and honestly, I wish this conversation had happened face-to-face instead of in public - because I think there’s a misunderstanding here, and I’d rather clear it up directly with you.
1️⃣ On Pricing - Let’s Get Clarity
We honour our agreements. If there was any miscommunication on pricing, I’ll own that, and we’ll fix it. But what’s strange is that we’ve reached out multiple times to discuss, and instead of hopping on a quick call, this ended up in a review. Feels like a missed opportunity, don’t you think?
2️⃣ On sales attribution - Here’s the Truth
The claim that we take credit for sales just because someone saw an image or video? Completely false.
✅ Sauce only attributes a sale when a customer clicks on a Sauce module and completes checkout. No click = no attribution.
✅ We literally align our risk with your success - we only win when you do.
3️⃣ The data doesn’t lie
Let’s look at the actual results:
📈 AOV is up.
📈 Website conversion is up.
📈 Customers interacting with Sauce are spending more.
So if Sauce is making you more money, how exactly is that a bad thing?
4️⃣ The bigger picture - let’s Fix This
I get it - if you feel blindsided by something, that’s frustrating. What I don’t get is ignoring all our outreach and then blasting us publicly instead.
So let’s fix it. Let’s get on a call and actually talk this through. If we messed up, I’ll make it right. But if Sauce is genuinely driving more revenue for you, then let’s be real - this isn’t about the tool, it’s about making sure you’re using it the best way possible.
And hey, if nothing else, at least I’ll get a chance to hear your side directly instead of reading it like a scene out of a courtroom drama. 🎭
Let me know what works. Door’s open....
Using the Sauce app has been a game-changer for our business, one of the features we most enjoy using is capturing and leveraging UGC. The ability to pull in authentic customer videos and posts has not only enriched our content but also boosted onsite engagement and trust. We’ve seen a clear uplift in AOV, thanks to the power of shopping the look, social proof and shoppable media.
The team at Sauce has been incredibly supportive- always responsive, proactive, and genuinely invested in our success. Their expertise and willingness to help have made the entire experience smooth and rewarding. Highly recommend for any brand looking to maximize the impact of UGC and drive their CRO!
Extremely Expensive - Customer Gouging
We negotiated directly with HQ for a $200/mo plan, ended up getting charged close to US $400/mo. Not worth it and very expensive.
The app claims credit (they charge you extra commission) every time a customer might happen to see an image or video and then purchase. They claim they generated the revenue / bring in additional sales - I call this attribution theft!
Try instafeed for $6/mo instead.
Hey CAMIXA,
Appreciate the honest feedback. I totally get that pricing matters, so let’s break it down.
It looks like, Sauce has been crushing it on upsells - your net AOV is up, conversion rates have improved, and we only charge based on actual performance, not just a flat fee. That’s why the pricing might look different from the base plan, this last month the extra revenue from upsells has outpaced expectations - pricing scales with the revenue Sauce helps generate.
That said, if the value isn’t lining up with what you expected, that’s on us to fix. Happy to jump on a quick call to walk through what’s happening, realign expectations, and see if Sauce is still the right fit for you.
Let me know what works - I’d love to make this right.
All the very best,
Guy
The impact on our basket size has been phenomenal! The app is super easy to use and makes tracking UGC and integrating our video content on the site effortless. The support team is exceptional (special mention for Fede), always responsive and helpful. Highly recommend!
We're so happy with Sauce!
This app is a total game-changer. It's by far the best solution we've tried for integrating videos and social media into our store without affecting the speed.
The boost we've seen in our average basket size has been amazing, way beyond what we expected. The Sauce team is fantastic to work with. They're super helpful, and full of great tips to help us optimise our performance.
If you’re looking for an easy way to bring UGC and social content onto your site - this is it. Can’t recommend Sauce enough!
Love the app! We've been using it for 5 years, and it just keeps getting better. The new features, like video commerce for product pages, have been a total game-changer for us. Huge thanks to the Sauce team, keep up the amazing work!
I really want to like this app but there are so many things wrong with it. 1. I cannot choose the video I want for my hero video. 2. Hero products video doesn't work. 3. I cant choose thumbnail for loop clips. 4. when I select auto play for loop clips, only 1 video plays on auto, some do too but all of them dont and most of them dont autoplay 100% of the time. 5. I cant choose the order of the stories. 6. none of the customizations really work for loop clips, let alone the other features. 7. the user interface is soooo bad, its pretty but simple things on the UX require work arounds just to make the website functional. 8. and the BIGGEST one of all, which I think is deceptive is that the media you upload goes to all the widgets - meaning what you use for stories, get played as the hero, the product gallery - you cannot specifically select content for specific widgets. thats ridiculous! Things will appear to work on sauce dashboard but on the actual site, it will not work. really unfortunate, how you guys can fix asap.
Thank you so much for taking the time to provide such detailed feedback. It sounds like you’ve encountered a range of frustrations, and I’d like to address your concerns directly while offering solutions that we can assist with further via our help channels. We’d also be delighted for you to take up a 1:1 Zoom call that can help to walk you through any specific issues and ensure you’re getting the best out of Sauce.
It probably feels like we’ve let you down, and it's frustrating that things aren’t working the way you expected. You might even feel like we’re not listening or that we’re not taking your concerns seriously. If I were in your shoes, I’d probably feel exactly the same way. So, hoping you don't mind me taking a small step towards breaking this down and working through each point to make sure we can address everything and get you back on track.
1. Hero Video Selection:
Our 'Media Display Rules' allow you to filter selections by custom hashtags and sort by engagement, recency, or sales potential. You can also drag and drop videos in the by clicking on the 'Edit Positions' button. If this isn’t functioning as expected, please let us know so we can assist you.
2. Hero Product Videos:
These videos are linked to specific products and display on Product Display Pages when a tagged video exists. If a product doesn’t show a Hero Product Video, it may not have an associated video. We can help you set this up using Shopify 2.0 App Blocks or toggling the 'Sauce Hero Product Videos' 'App Embed' to 'On'.
3. Loop Clips and Thumbnails:
Loop clips are designed for continuous playback without thumbnails. If you have specific needs regarding thumbnails, we’d like to understand them better to explore potential updates.
4. Autoplay Issues:
On desktop, autoplay should function for all videos. On mobile, only one video plays at a time to optimise bandwidth and user experience. If desktop autoplay isn’t working correctly, we can investigate this further.
5. Story Media Order:
You can customise media sorting using the sort icon. If this feature isn’t working, please provide a screenshot so we can identify and resolve the issue.
6. Customisation Challenges:
We’d appreciate details on which customisation options aren’t meeting your expectations. Sharing this information will help us address your concerns effectively.
7. User Experience (UX):
Your feedback on UX is valuable. If there are specific pain points or functionality gaps, please share them with us. We’re committed to refining the interface to balance simplicity with robust features.
8. Content Across Widgets:
Our media library syndicates content across all surfaces to save time. However, Media Display Rules allow you to refine what appears where. For example, you can use hashtag filters to curate content for specific widgets or apply pre-set rules to only show User Generated Content for example. We’d be happy to show you how to make the most of this feature.
I also want to mention that we’ve reached out via our support channel on two separate occasions to set up a call but haven’t received a response back. Please perhaps, kindly consider responding to our messages so we can connect and assist you directly. We’re totally here to help you get the most out of Sauce and ensure it works seamlessly for your needs.
Thank you so much for your patience and for giving us the chance to learn and do better for you.
This app is amazing! It makes our site lively and interactive. I love all of its features, especially our Instagram feed. I highly recommend this app to anyone with a Shopify store.