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So far I'm rating Snpt a 4 because I have not yet went live with my site yet. But so far I love how easy and convenient the apps is and I'm very excited to share it with Foxy's Leotards Instagram followers!! Thank you Snpt for creating such an amazing app!
Good system to start with, I am still playing around. This is my first time using a loyalty program! it is not too difficult for a beginner, editing my review later when i find out more
Super confusing UI and horrible customer support. We've had some simple requests for info after the theme wouldn't auto-install and the code couldn't be implemented. Close to a dozen emails later they refuse to give us simple information, nor message us back. Terrible app and people.
Don't like writing bad reviews. Had high expectations. Unfortunately, I had no support from this app. It stopped working without notice and contacted support staff in many occasions without and answer.
I have products on my shopify, I followed the step by step to install the app but I could not see the products added. What do I have to do?
Very neat app. Easy to install and totally intuitive. We love it.
1 star because they didn't take the hint to unsubscribe from any and all unsolicited e-mails.
Had to blacdklist their domain and every single Source IP in order to stop getting e-mails.
Great app. Love it. Easily you can create clickable links to your product and improves conversion rate.
I can't signup to Snapppt, it just say opps something went wrong....! It doesn't say anything on their app and there's no way contacting them
Initially, it worked out great until some issues surfaced with product updating & price updating.
1) Product updating: Once you upload images to your Instagram, it might take awhile before it appears on the Snapppt platform, the support team might ask you to add in some codes (but not explaining how to).
2) Price updating: Almost the same as the top issue, but this one never got fixed. Uploaded new images onto Instagram, and it got updated onto Snapppt, but the prices reflect wrongly.
*Support team response delay: I inquired on 20th June and got a reply on the 26th June, not something that you want to experience if you're running your online business. Followed the support team's instructions (P.S.: You have to figure out what they are saying yourself if you have no idea about codes) and yet, the problem still persists so I sent a 2nd email which was 3 days ago.
Final verdict: Snapppt may be good for you IF you don't experience any issues, but once you do, prepare for a long wait, if not, switch over to some other Instagram apps, don't let their inefficiency affect your business.