Overall rating Based on 741 reviews
I have been trying to reach support for 2 weeks now. Shopify has sent two emails within that time as well to connect with support. Crickets - no response. Still awaiting a response
I've followed the instructions, but it's not working on my feed and I cant find a customer service number, email or contact anywhere. How are we supposed to contact you for help?
Dr.C Lab - Smart Beauty from Silicon Valley
The app caused issues on my website. I contacted the support team, they asked me to send staff account invitation. After I sent it they ignored my messages. It has been one week after the issue occurred but nothing was solved. The worst app support I’ve been experiencing so far from Shopify!
The app installed easy, but it has not worked as it was advertised. I have been working with it for weeks on my own, because I reached out to their support and they sent me generic installation instructions and totally ignored my issues. I sent another support request and they never even responded. I worked with Shopify support and they gave it their best effort, but the app still doesn't work. I do not recommend this app.
Very bad app, not working well, and the support is even worst, don't waste your time installing it
First, this is NOT working!!!
but this is not the worst thing! it caused my link to get blocked by Instagram. I can't use my store's link on anywhere in Instagram anymore!!!
P U R V I D A
I tried serveral times to sign up but everytime the instagram authorization fails. I asked the support for help but nobody answered
I can't signup to Snapppt, it just say opps something went wrong....! It doesn't say anything on their app and there's no way contacting them
This is a no-star product, fit only for low-effort shopify sites with extremely weak or completely disposable brand identities. If you're serious about your business and customer retention, this app isn't for you.
Free seems like a great price, but this app doesn't exist for your benefit. Avoid it unless you're happy with the idea of deliberately poking holes in your conversion funnel for the benefit of the Snapppt development team.
On the plus side, installation is very simple, it all seems well coded, and the interface is clean, (although effectively impossible to customize). Viewing it solely from a technical perspective, it's very well executed.
On the negative side, showcasing your brand is not a priority here. The app aggressively hijacks your instagram content, your site, and your hard work, turning you into little more than a marketing drone working for Snapppt.
Image overlays, Snapppt logos, and persistent links are prominently displayed as often as possible, drawing customers away from your ecosystem and your store at every opportunity.
Find a different solution that actually works for you. If you install this one, you're working for Snapppt.
Don't like writing bad reviews. Had high expectations. Unfortunately, I had no support from this app. It stopped working without notice and contacted support staff in many occasions without and answer.