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I was facing an issue with this app as it was not visible on my website, so I contacted their support team which was very helpful and resolved my issue as soon as possible.
Hi,
Thank you for your valuable feedback ! We work hard to meet the expectations of our clients, providing top-class services and support.
We are more than happy to hear we hit the mark for you. We wish to serve you again soon.
Have a great day!
I don't like to write bad reviews. But the app owner has poor customer service. I emailed them twice regarding the app saying, "500 Whoops, something went wrong on our servers." They never replied to provide any assistance. Please don't waste your time putting this app in your store. They deserve a negative 0.
Hello
I'm so sorry for the trouble you got. And I'm also sorry for the late response. We are offline for enjoying our Lunar New Year (National Tet holiday), so I was not online when you sent email to us. I'll check the email right now and get back to you as soon as possible.
I'm so sorry again
The app is ok. But Instagram feed is not renewing. Sent in couple tickets for days and no replies. Kinda regret chose the premium plan even it's cheap. After reading the comments below, I changed it to 2 stars because it was my fault not to read the comments before installing this bad app.
I'm so sorry for the trouble you got. I have checked all other shops and their instagram feed are renewed every 24h for Free plan and 1h for Premium plan. At the moment, I can not check your shop because you don't use our app anymore
If you change your thought, just please contact us anytime, I will make sure the app works well on your site