Overall rating Based on 563 reviews
Protect The Wolves
This installation is a sad Joke, Install it and get denied in Seconds! We are a Trademarked Brand Owner with Our Facebook Shop already approved yet instagram denies you with no way to contact them to see what the issue is.
Thank you for sharing your feedback with us!
Instagram aren't very open about their review process, however I have spoken with merchants who'd been able to find out more about why their store was rejected by contacting Facebook support. You can also always report a problem within the app.
I’ve followed up with you via email to discuss these options in more detail. I look forward to chatting soon! -Lizzy, Shopify Support
it keeps telling me i don't have admin access and that "an error has occured, please try again" complete rubbish! Any help?
Thanks for leaving this review on the Instagram app. I can see that you also left a review on the Facebook Shop app regarding this same issue, so I'm going to send you an email about this with some additional troubleshooting. Please keep an eye out for my email and reply directly back to me once you receive it. I look forward to discussing this in more detail with you! - Rae, Shopify Support
Teas & Trees
This app sucks!!!!! They say my products are not elligible without and there is no way to get an answer! Don't even bother to download it!!!
We appreciate you taking the time to share a review with us here!
The review process of products is handled by Instagram directly, and while they don't have a customer service line, you can send them a note by reporting a problem within the app. We also have a list of requirements to sell on Instagram, that you can find here (http://bit.ly/2RX7INW).
That being said, our team works hard to improve our app functionality so we’d like to look into this further with you. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
illiterately frustrated about this approval disapproval stuffs with instagram
there wasn't any support from Instagram and finally i checked everywhere and i keep scrolled down here in this review section and i found agency called typical agency they have helped me with this frustrating disapproval stuffs and my account now approved if you want to get approve your account please contact them
Mugs & Pins
I tried to connect the IG many times, but they do not approve of it without explaining the reason. "Lizzy | Shopify Support" contacted me and gave me tips that helped to set everything up.
Thank you very much for this feedback!
While Instagram do have the final say on who is approved to use the tagging feature, I may be able to offer some advice. The first thing I suggest after seeing that your store has not been approved, is to report a problem within the Instagram app.
I’ve followed up with you via email in case I can offer any further assistance on this. -Lizzy, Shopify Support
Store not eligible. No idea why. No way to appeal. Totally rubbish. I have to write 100 characters though so just ignore the rest of these words.
Thank you for sharing your review with us.
I understand it can be frustrating not to be able to see the reason why your store may not have been approved. However you can report a problem within the Instagram app to request an appeal! Instagram don't often reply to these, but it can result in your store seeing an approval.
I will be reaching out to you via email as well so that we can continue to discuss your store and the options there. -Lizzy, Shopify Support
I've tried probably 30 times. & I can't get it to work..............................................
I'm sorry to hear that you've had this issue occur on multiple occasions, but we thank for you taking the time to write your review. As Instagram is the sole decision maker in this process and often do not provide clear reasons for rejections, it is difficult for Shopify to offer direct assistance or guidance on being approved on a second attempt.
That said, we have come across some workarounds that have led to success for other merchants, which I'll be able to share with you. I'll be sending you an email shortly with these potential solutions so please look out for my email and get back to me there if you have more questions. -Victor, Shopify Support
Fit Rocker Chick, LLC
Been trying for month to connect Instagram to my shop. It's always disapproved within seconds with no explanation.
Thank you for providing your feedback to us and we appreciate you reaching out. This is an unfortunately common issue merchants experience when trying to connect to the Instagram sales channel and as Instagram do not provide reasoning for their decisions, it is difficult to get approved after an initial rejection.
Shopify cannot surface a reason for rejection, nor can we influence the decision in any way, however we have heard of some potential workarounds that other merchants have reported have worked for them. I'll be sending you an email shortly with details of these solutions. -Victor, Shopify Support
kit Blue Design
Para tiendas comerciales no deja, todo son problemas para poder conectar la pagina a esta aplicacion. No sirve para nada.
Home of German Football
I was able to connect my store with FB without any issues, but when I tried to connect my store with IG it got rejected immediately. Please fix this.
Thank you very much for your feedback here.
While I know it can be frustrating to receive approval on one channel and not the other, Facebook and Instagram have separate review processes. This means that it is possible to not be able to sell on both.
I’ve reached out to you via email so that we can look over your account together to see what options there might be for requesting a re-review. Hope to hear from you soon! -Lizzy, Shopify Support